Director, AWS Operation Key Account & Launch Head

·       Responsible for forming strategic partnerships with regional and in-country leadership teams to ensure Global Customer Management (GCM) program activities are understood, adopted, implemented and upheld.·       Collaborate with GCM Business Management, Customer Enablement and Center of Excellence (CoE) teams to align overall strategy, future growth and best approach for business growth and sustainment.·       Act as primary regional POC for operational customer requests and provide visibility to GCM on operations performance within the region. Ensure regional operations are in line with customer SLAs and program reporting approach/requirements.·       Build and sustain long-term customer relationships. Supports local, regional and global sales initiatives by partnering with the customer, GCM and local operations.·       Generate and deliver weekly, monthly and quarterly reports on operational KPIs, tracking and analyzing performance across locations.·       Act as senior operational expert ensuring local operation adoption of global processes, tools and systems.·       Act as primary operations support for the implementation of new projects, regional initiatives, and process standardization efforts.·       Collaborate closely with cross-functional teams to deliver effective solutions and improvements across warehouse logistics operations.·       Partner with regional customer and DSV operations on continuous improvement, innovation and best practices sharing.·       Support change management programs linked to the strategic scope that supports customer strategy.·       Build, maintain and manage relationships across all levels of the organization and act as the primary GCM operational interface at global level to appropriate stakeholders on the customer side.·       Facilitate outputs if the global strategic planning process (roadmap) and associated supporting projects. Track and ensure strategic initiatives are managed, delivered and measured to meet customer goals.·       Drive performance across all sites globally in the account through continuous auditing, key metric monitoring and escalate any risks/issues.·       On-Time Delivery Until Successful First Bill.o  Ensure all project milestones are met.o  Bridge project scopes across teams to ensure alignment.o  Establish clear checkpoints specific for AWS requirements are shared with local teams, eg. Participation Agreements for VMIvendors, Security audits.·       System Training and Readiness of Local Team for Required Scope at Go-Live.o  System training for Blue Yonder 360, OpenDock, CXOne.o  Coordinate IT configuration, training and hypercareschedule and resourceso  Coordinate and ensure knowledge sharing for required scope at go-live with local teams and APAC opsSMEs**** Will require country to support knowledge sharing·       Customer and Local Team Satisfaction for Project Delivery.o  Routine update session with customer to update on APAC project progress.o  Customer and local team feedback upon successful go-live