Global Key Accounts Manager (Freight Forwarding/ Contract Logistics)

We are seeking an experienced account management professional from freight forwarding or contract logistics to manage and grow strategic global and regional customer accounts, with a focus on retention, profitability, service performance and share-of-wallet growth.Key ResponsibilitiesManage key global and regional customer relationships as the main point of contact.Develop and execute account plans focused on growth, retention and profitability.Identify cross-selling opportunities across air, ocean, warehousing and value-added logistics services.Conduct QBRs, account reviews and strategic customer meetings.Build relationships with operational, commercial and senior stakeholders.Handle service, operational and billing escalations, ensuring timely resolution.Drive account profitability through pricing, cost control and yield optimisation.Prepare account budgets, forecasts and pipeline updates.Negotiate contracts, renewals and commercial terms.Coordinate customer implementation, SOPs, SLAs, KPIs and continuous improvement initiatives.Monitor account performance and provide regular management reporting.Work closely with regional and country teams to ensure consistent service delivery.Requirements10–12 years of experience in Freight Forwarding or Contract Logistics.Proven experience managing large multinational key accounts.Strong customer, vendor and agent relationship management skills.Good knowledge of air freight, ocean freight, contract logistics and supply chain pricing.Experience within relevant industry verticals is advantageous.MTC Consulting Pte Ltd | 15C7752EA. Registration No.: R22111807 | Yap Teng Hui