Account Manager

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).About the Role Your primary responsibility will be supporting the client’s main day-to-day contact and playing a key role in building and growing relationships with clients through dependability, trustworthiness, and professionalism. You have a strong appetite for understanding your client’s business landscape, a keen grasp of what the agency has to offer, and the ambition to bridge those two seamlessly. In this role, you will be managing, representing, and guiding the Agency’s solutions, coordinating and motivating all stakeholders—both internal (other departments within the agency) and external (clients, vendors, and partners). Responsibilities:

Engage and communicate with clients to understand their business challenges, ambitions, project requirements, and any limitations Assemble and manage a team to best respond to client requests and address their business needs Brief, communicate, and negotiate objectives, tasks, deliverables, and deadlines with both external and internal stakeholders Guide teams to develop proposals, including marketing and communication strategies, creative concepts, budgets, and timelines Lead and manage internal and external meetings and presentations Think strategically and act as a gatekeeper to ensure the work aligns with the client’s business objectives Ensure the timely delivery of projects end-to-end, on budget, and meeting the quality excellence expected by both the Agency and the client Establish and manage processes, roles, responsibilities, and tools between the Agency and clients to ensure effective and efficient workflows Manage commercial activities, such as developing accurate quotes, documenting commercial communications (including sign-offs and closures), ensuring timely invoicing and payments, updating finance trackers/tools, and assisting in profitability analysis Lead and facilitate after-action reviews and analysis to drive continuous learning and improvement Facilitate and manage bookings of team member’s time across various departments and offices per project staffing requirements (If applicable) Manage and grow internal teams, including Senior Account Executives, Account Executives, and Interns

About You

At least 4 years of experience, with a focus on project delivery and client management Strong understanding of digital, social media, and advertising jargon and technology, with a keen interest in emerging technologies and how they can address modern challenges Keen interest and understanding of brand strategy, communications and consumer behaviour and how these influence the Agency’s output Keen interest in results and campaign performance, and a hunger to find ways to optimize and improve A solutions-driven mindset and an open, innovative approach Ability to work under pressure and meet deadlines in a fast-paced, creative environment Excellent time and resource management skills—highly organized with strong attention to detail Proactive in identifying opportunities, taking initiative, and seeing them through Strong interpersonal skills, with the ability to effectively interact with colleagues at all levels and across various disciplines Exceptional relationship management capabilities, especially within complex client organizations and structures  Excellent communication, presentation, and mediation skills Strong problem-solving orientation Confident in liaising with both internal and external stakeholders Proficient in Google Suite and presentation tools, with a willingness to learn new software/tools for day-to-day tasks

#LI-LL1About Monks  Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.