Workspace ONE UEM Engineer with SMAX

Job Description & RequirementsRole: Workspace ONE UEM Engineer with experience in SMAXRequired Technical Skill SetEndpoint Management: Workspace ONE, Microsoft Endpoint Manager,  SCCM/MECMDevice Provisioning & Deployment:  Windows Autopilot, OSD, Device Imaging, Application Packaging & DeploymentIdentity & Access Management: Microsoft Entra ID (Azure AD), Active Directory, Group Policy (GPO), Conditional Access, MFAEndpoint Security: Microsoft Defender for Endpoint, BitLocker, Secure Boot, Vulnerability Management, Compliance PoliciesAutomation & Scripting: GenAIOperating Systems: Windows 11, macOS, iOS, Android AdministrationMonitoring & Troubleshooting: Site 24x7 Monitoring Tool, Endpoint Analytics, Log Analysis, Incident & Problem Management, Nexthink, SplunkITSM Tool: SMAXDesired Experience RangeTotal Experience: 5+ years in End User Computing / Workplace ServicesEndpoint Security & Compliance: 3+ yearsAutomation & Scripting: 2+ years3–7 years of experience in EUC support, desktop support, field support, deskside support, or IT service desk escalation roles. ITIL Foundation certification is preferred. Microsoft, endpoint management, desktop support, or security-related certifications will be an added advantage. Prior experience supporting large enterprise users, executive users, meeting rooms, device refresh projects, or managed workplace services is preferred. Desired Competencies (Technical/Behavioral Competency)Must-HaveMUST HAVE strong knowledge and experience in Workspace ONE, SMAX and Site 24x7.Must have strong experience in vulnerability remediation of end point devices.Strong hands-on experience in desktop support, EUC field support, deskside support, or technical support in an enterprise environment. Good knowledge of Windows operating systems, laptop / desktop hardware, peripherals, printers, docking stations, mobile devices, and business applications. Experience with endpoint management, device configuration, patching, and software deployment tools such as Omnissa Workspace ONE, SCCM, or similar platforms. Working knowledge of Microsoft Active Directory, Microsoft Entra ID, Microsoft 365, Teams, Teams Phone, Outlook, SharePoint, and OneDrive. Experience with remote support tools such as BeyondTrust Remote Support / Bomgar or equivalent tools. Understanding of endpoint security controls including antivirus, EDR, encryption, hardening, access control, and compliance requirements. Basic understanding of network connectivity troubleshooting including LAN, Wi-Fi, VPN, DNS, DHCP, and endpoint-to-network path checks. Experience with ITSM tools, ticket management, incident management, request fulfillment, problem management, and SLA-driven support. Ability to support AV / meeting room technologies, collaboration devices, and executive event support requirements. Knowledge of asset lifecycle management, inventory control, secure disposal, and audit documentation. Good-to-Have·         Experience with SCCM/MECM co-management.·         Microsoft certifications (MD-102, MS-102, SC-300).·         Experience with vulnerability remediation programs.·         Experience supporting large-scale Intune migration and modernization initiatives.Soft Skills and Behavioral Expectations Strong customer service mindset with the ability to support business users, VIP users, and senior stakeholders professionally. Excellent communication skills with the ability to explain technical issues clearly to non-technical users. Strong ownership, urgency, and follow-through on incidents, service requests, and escalations. Ability to work independently, manage multiple priorities, and operate in a fast-paced support environment. Good documentation discipline and attention to detail. Collaborative working style with the ability to coordinate across internal teams, vendors, and resolver groups.