eCommerce & Marketplace Manager

About Puppy Diary  |  关于小狗日记Puppy Diary (小狗日记) is a Singapore platform where puppy parents find trusted advice on caring for their dogs and can purchase the accessories and services they need — all in one place.Key Responsibilities  |  主要职责•     Drive marketplace growth — identify opportunities through data, competitor benchmarking, and user behaviour insights.•     Plan and execute promotional campaigns (8.8, 9.9,10.10, 11.11, CNY Puppy Specials) and seasonal marketing drives.•     Manage seller listings and product pages to ensure accuracy, quality, and discoverability.•     Track weekly platform performance (GMV, conversion, traffic) and report monthly to leadership.•     Coordinate with logistics, customer service, and content teams to ensure smooth platform operations.•     Handle customer escalations and ensure a high-quality experience for puppy parents on the platform.•     Support onboarding of new sellers and service providers as directed by leadership.What We're Looking For  |  任职要求•      3–5 years in eCommerce, marketplace operations, or digital marketing.•      Hands-on experience with TikTok Shop, Shopee, Lazada, or similar platforms.•      Background in pet care, dog products, FMCG, or consumer retail is a plus.•      Able to manage a flexible workload and handle difficult customers with composure.•      Proactive, consumer-centric, and passionate about dogs.What We Offer  |  我们提供•      Competitive salary commensurate with experience.•      Flexible and hybrid working arrangements.•      High-ownership role with direct impact on platform growth.•      Learning & development budget for eCommerce upskilling.How to Apply  |  如何申请Send your CV to [email protected]  | Subject: eCommerce Manager Application — [Your Name]