Senior PMO Analyst (Tech Vendor Operations)

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. With 1600+ employees spread across SEA, and LATAM, in 5 years' time’ our company has reached unicorn status in 2018, is well funded by prominent VCs, and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver-partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

Due to the rapid growth in the volume of our business coverage - we are seeking for a Senior PMO Analyst to embed project management frameworks into our processes! You will work closely with our Scrum Master & other engineering managers to plan, track and ensure quality & timely project completion.

What you will do:: Vendor Coordination & Operations

Serve as the primary point of contact for external vendors, managing day-to-day communication and operational follow-through.

Collaborate closely with internal management, finance, and vendor stakeholders to maintain complete status transparency, drive accountability, and resolve operational blockers.

Coordinate and organize company and vendor resources to ensure joint delivery teams operate efficiently and hit target milestones.

Invoice & Billing Management

Own and manage the end-to-end workflow for invoices, billing requests, and purchase orders tied to tech infrastructure and vendor services.

Review, cross-reference, and verify technical invoices (e.g. API usage like location service vendors, cloud infrastructure, software subscriptions) against team usage metrics and contract terms.

Track billing schedules and route approvals across project owners, budget holders, and finance stakeholders to eliminate payment issues.

Project Governance & Delivery

Lead end-to-end delivery of multi-stream projects on our platform, overseeing project planning, risk management, progress tracking, and quality assurance.

Define, refine, and promote project management frameworks, working protocols, and governance standards tailored to tech and logistics operations.

Organize and facilitate key project meetings across all project phases, ensuring clear agendas, structured outcomes, and concise documentation.

Prepare comprehensive progress reports for senior leadership, proactively managing stakeholder expectations and mitigating tactical risks.

Maintain a flexible, hands-on approach to task boundaries to support shifting business priorities.

What you will need:: Experience & Technical Proficiency

5+ years of vendor management and PMO experience, ideally within technology, e-commerce, or supply chain industries.

Understanding our application platforms and logistics ecosystems (e.g., order dispatching, driver networks, API integrations, real-time tracking).

Proven experience managing vendor relationships, service level agreements (SLAs), and technical vendor contracts.

Solid experience handling project budgeting, technical invoice verification, and finance department workflows.

Hands-on experience with project management methodologies (Agile, Scrum, Waterfall, Hybrid) and tools (e.g., Jira, Google Sheets/Excel).

Soft Skills & Languages

Fluency in written and spoken English and Mandarin to communicate effectively with regional teams, leadership, and external vendor partners.

Exceptional communication, negotiation, and cross-functional stakeholder management skills.

Strong analytical mind with critical thinking skills—capable of spotting billing discrepancies, operational bottlenecks, and workflow gaps.

Self-motivated, decisive, and adaptable with a high degree of execution capability in fast-paced environments.

Preferred Qualifications

Bachelor’s degree in Computer Science, Logistics/Supply Chain, Accounting, or a related field.

Project management certifications: PMP, PSM / SPS / PSPO, or PMI-ACP.

Knowledge of Agile at scale.