MANAGER

Lead research and development initiatives for mobile phone retail, telecommunications and related technology services.Research new smartphones, mobile devices, accessories, software, digital services and emerging technologies.Analyse market trends, customer preferences, competitor products, pricing and new business opportunities.Develop and improve products, services and operational solutions for mobile retail outlets.Work with IT vendors and technology partners to test and implement new systems and digital solutions.Conduct product testing, technical evaluation and performance analysis before introducing new products or services.Develop strategies to improve mobile-device sales, accessory sales, customer experience and after-sales services.Research opportunities for online sales through e-commerce and social-commerce platforms.Analyse sales and inventory data to identify fast-moving products, slow-moving products and potential new product categories.Coordinate with management, sales, service engineers, suppliers and IT teams on R&D projects.Prepare research reports, feasibility studies, business proposals and management presentations.Identify opportunities for automation, process improvement and digital transformation within mobile shops.Monitor new developments in telecommunications, smartphones, AI, IoT, mobile applications and retail technology.Establish testing procedures, project timelines and performance indicators for R&D initiatives.Ensure R&D activities comply with applicable company policies and Singapore regulatory requirements.