Client Account Service Leader

Job Summary:The Client Account Service Leader is responsible for leading client servicing functions, managing strategic client relationships, and driving service excellence across key accounts. This role requires a highly experienced professional with strong leadership capabilities to guide a team, oversee complex accounts, and ensure the achievement of business and client objectives. The incumbent will play a pivotal role in shaping client strategies, enhancing service delivery, and contributing to organizational growth.Key Responsibilities:Strategic Client ManagementAct as the senior point of contact for key and high-value client accountsDevelop and maintain strong, long-term client partnerships at all organizational levelsProvide strategic direction and insights to align services with clients’ business goalsLead regular business reviews and drive client satisfaction and retention initiativesAccount Leadership & GrowthOversee the full spectrum of account management and service deliveryDevelop and execute account strategies to drive revenue growth and account expansionIdentify and capitalize on upselling and cross-selling opportunitiesMonitor account performance, profitability, and service KPIsTeam Leadership & ManagementLead, mentor, and develop a team of client account service executivesSet clear performance goals, provide coaching, and conduct performance evaluationsAllocate resources effectively and ensure optimal team productivityBuild a collaborative, high-performing, and client-centric team cultureOperational ExcellenceEnsure seamless coordination across internal teams (e.g., operations, finance, sales)Oversee delivery timelines, service standards, and budget adherenceEstablish and enforce service processes, policies, and best practicesDrive continuous improvement in service quality and operational efficiencyEscalation& Risk ManagementManage complex client issues and escalations effectivelyProvide timely resolution and implement preventive measuresIdentify risks proactively and put mitigation plans in placeReporting & GovernancePrepare and present senior-level reports, account reviews, and performance analysesEnsure accuracy and compliance in contracts, billing, and documentationMaintain robust client data and reporting systemsRequirements& Qualifications:Education& ExperienceBachelor’s degree in Business, Marketing, Communications, or related disciplineMinimum 10 years of experience in account management, client servicing, or related fieldsAt least 1 year of team leadership or supervisory experienceSkills& CompetenciesStrong leadership and people management skillsExcellent stakeholder engagement and relationship management abilitiesProven track record in managing key accounts and driving business growthStrong strategic thinking and commercial acumenAdvanced problem-solving and decision-making capabilitiesExcellent communication and presentation skillsProficiency in Microsoft Office and CRM systemsPersonal AttributesClient-centric and results-oriented mindsetHigh level of professionalism, accountability, and integrityResilient, adaptable, and able to lead in a fast-paced environmentWorking ConditionsOffice or hybrid arrangementMay require client meetings, presentations, and extended hours when necessaryCareer ProgressionClient Services ManagerAccount DirectorHead of Client Services