Manager/Senior Manager, National AI Impact Programme (Administration) (IDD2)

The Industry Development Division 2 (IDD2) is part of the Training Partners Group in Skills and Workforce Development Agency (SWDA). The team supports a robust and high-quality Continuing Education and Training (CET) ecosystem through strategic partnerships, management of CET providers, and engagement of enterprises in skills development. Reporting to the Team Lead, you will perform programme operations, governance and stakeholder management work and contribute to the implementation and continuous improvement of the SkillsFuture AI Subscription initiative, which forms part of the broader National AI Impact Programme (NAIIP). You will oversee claims administration, payment operations and programme integrity, ensuring the effective onboarding of AI solution providers, the delivery of timely and accurate administration of claims and payments, and the integrity of programme operations through risk monitoring, assurance and data analytics. The role offers the opportunity to work at the intersection of workforce transformation, AI adoption, programme governance and operational delivery.What you will work on: Oversee the onboarding and operational integration of AI solution providers into programme delivery processesAssess provider readiness against operational, reporting, compliance and service requirementsDevelop and maintain operational procedures, controls and implementation guidelinesCoordinate across policy, finance, procurement, technology and service delivery stakeholders to ensure smooth programme implementationManage claims verification processes and validate claims, invoices, utilisation records and supporting documents against programme requirements.Ensure claims are processed accurately, consistently and within established service standardsInvestigate discrepancies, exceptions and irregularities with AI solution providers and other stakeholdersOversee payment verification and reconciliation processes to ensure proper stewardship of public fundsStrengthen Governance and Financial StewardshipApply governance, audit and financial control requirements throughout programme operationsReview claims and payment processes to ensure compliance with programme rules and funding conditionsIdentify control gaps and recommend process improvements to strengthen operational integritySupport audit reviews, management reporting and assurance exercises Detect Risks and Safeguard Programme IntegrityAnalyse claims, utilisation and operational data to identify anomalies, unusual patterns and emerging risks Develop risk indicators to detect potential abuse, over-claiming, duplicate claims or fraudulent behaviours Conduct investigations and evidence-based reviews of suspicious transactions and cases Escalate material risks and recommend mitigation measures to management Drive Operational Insights and Continuous ImprovementMonitor programme performance, claims trends, provider behaviour and operational metrics Produce dashboards and management reports to support decision-making Identify opportunities to automate processes, improve controls and enhance user experience Translate operational data into actionable recommendations for programme enhancement Key Skills and Capabilities Stakeholder and Vendor ManagementAbility to communicate effectively with a diverse range of stakeholders including learners, CET providers, AI solution providers, enterprises, and government agenciesFacilitate discussions, influence outcomes and navigate differing perspectivesManage stakeholder expectations professionally while maintaining strong partnershipsBuild productive working relationships with AI solution providers and programme partnersCommunicate operational requirements clearly and professionally  Facilitate issue resolution and manage provider performance effectivelyNavigate complex stakeholder environments while maintaining programme integrityProgramme Operations and Process ManagementPlan,  coordinate and deliver work across multiple stakeholders Balance competing priorities in a fast-paced environment Manage high-volume operational processes while maintaining accuracy and service quality Coordinate multiple workstreams and stakeholders simultaneously Design and implement operational workflows and controls Drive process standardisation, automation and service improvement Ability to identify operational bottlenecks and recommend practical, evidence-based process improvements Claims Assessment and Financial AdministrationReview claims, invoices and supporting documentation with accuracy and attention to detail Apply funding rules, programme requirements and payment controls consistently Investigate discrepancies and resolve claims-related issues objectively and professionally Balance operational efficiency with strong compliance standards Fraud Risk Detection and InvestigationsIdentify suspicious claims patterns, anomalies and potential fraud indicators Apply data-driven approaches to detect operational and financial risks Analyse transactional data to support investigations and risk assessments Exercise sound judgement when reviewing irregular or high-risk cases Governance, Compliance and AssuranceApply governance frameworks, audit requirements and financial controls effectively Assess operational risks and recommend practical mitigation measuresMaintain robust documentation, evidence trails and operational accountability Strengthen programme safeguards through continuous improvement Governance and Risk ManagementApply governance, financial control and compliance requirements consistentlyExercise sound judgement when reviewing complex cases and operational exceptionsIdentify risks early and develop practical mitigation strategiesData Analysis and Operational InsightsAnalyse claims, utilisation and operational datasets to identify trends and risks Develop reports, dashboards and analytical summaries for management Use evidence and data to support recommendations and decision-making Translate data insights into operational improvementsWhat we are looking for:At least 3 years of relevant experience in one or more of the following areas:Programme operations and administrationClaims management and payment administrationFinancial controls, audit or compliance functionsFraud risk management, risk analytics or investigationsVendor, contract or service provider managementData analytics, operational reporting or business processExperience in workforce development and grants administration in Infocomm Technology and Media sectors would be an advantageWe are particularly interested in individuals who are:Highly analytical and detail-orientedComfortable working with large datasets and transaction recordsStrong in identifying patterns, anomalies and operational risksAble to exercise sound judgement in complex or ambiguous situationsMeticulous in applying controls while balancing operational efficiencyProactive in strengthening governance, improving processes and safeguarding programme integritySuccessful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume.  Please check out www.myskillsfuture.gov.sg for details on the CSP.