Manager/Senior Manager, Product Owner (Job Matching) (DX1)

We are seeking a talented and experienced Product Owner to lead the transformation of the job matching portal. In this role, you will work with the other Product Owners within the cluster, in transforming how individuals and jobseekers navigate their career journeys, creating opportunities for experimentations where possible, thereby building a culture of career planning more expansively. Your product-related decisions will directly impact Singaporeans' job search and career health opportunities whilst meeting government policy and strategic requirements.Job Description1. Product Management:Conceptualise and drive product vision through data-informed roadmaps, balancing quick wins with long-term objectivesTransform complex business needs into achievable product milestonesDemonstrated ability in feature prioritisation and roadmap planning using data-driven decision makingStrong understanding of product metrics, success indicators, and OKR tracking methodologies2. Agile Delivery ExcellenceDeep understanding of Agile methodologies and ceremonies, guiding digital and development teams through backlog management and sprint planning effectivelyExperience in facilitating and working directly with cross functional and development teams; resolving team conflicts in an expedient mannerFoster collaboration across multi-disciplinary teams, ensuring that there is alignment in overall project direction and vision3. User Centred Design Impact:Experience in collaborating with and managing diverse squads to create intuitive experiencesApply behavioural science to enhance user engagements and optimise user behavioursSynthesise user research into product decisions for practical feature improvementsDesign and implement effective user-engagement strategies, collaborating with the marketing and lead-gen teams where required.4. User and Data-driven Product Analytics and Decision Making:Leverage analytics tools (e.g. GA4, clickstream) to measure and optimise product performance, maintaining oversight on deliverablesExperience in A/B testing and experimentation to validate product decisions and communicate the findings in an effective mannerDemonstrated ability to use user feedback and data to support product prioritisation and resource allocation decisions, building team capability to do the same.5. Stakeholder Management and Communication:Proven ability to manage relationships across multiple stakeholders including internal organisational teams, government agencies, and external partnersStrong capability in investigating and resolving sensitive complaintsDemonstrated ability to handle and use customer feedback and complaints to drive product improvementsAbility to ensure product alignment with government policy requirements with optimal user experience6. Innovation and Product Experimentation:Initiate product experimentations to identify opportunities for innovation, identifying relevant GenAI use cases to improve product outcomes and user experiences.Design and execute experiments which validate hypotheses and explore innovative solutions to user problemsEvaluate the experiment success indicators using OKR tracking indicatorsResponsibilities:Individuals who excel in the following areas would be preferred: Leading agile teams through product development cycles, prioritising features and managing backlogs effectivelyCollaborating with stakeholders across government agencies to align product direction with policy requirementsAnalysing user behaviour data and feedback to make evidence-based product decisions that drive engagementTranslating complex user needs and government requirements into clear product strategies, having demonstrated this through successful digital product launchesYour experience should include:Developing agile product roadmaps that balance user needs, technical constraints, and business objectivesCreating and refining user stories with clear acceptance criteriaConducting user research and usability testing to validate product decisionsWorking with agile methodologies and career-related tools in a digital product environment is preferred.Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP