Senior Manager Operation

Senior Manager Operations – Payment Gateway Job Description:

Develop and implement operational policies, procedures, and processes to support business objectives. Oversee Merchant Onboarding & After-Sales Services to ensure smooth and efficient operations. Monitor business operations, including channel performance, stability, opportunities, and potential risks. Lead and monitor the Operations team to achieve performance targets and maintain high customer satisfaction. Ensure timely resolution of customer issues and monitor compliance with established Service Level Agreements (SLAs). Conduct regular audits and inspections to ensure operational and deployment standards are properly implemented. Collaborate with cross-functional teams to identify operational issues, improve processes, and support business growth. Prepare and analyze operational reports to support management decision-making.

Requirements:

Minimum 3–4 years of experience in Operations / Operations Strategy, preferably in a leadership or managerial role. Experience in financial services, fintech, payment gateway, or related industries. Strong understanding of business operations, including exposure to Business Development, Risk & Compliance, and Channel Management. Experience in IT systems implementation and working with technology-related operational processes. Strong analytical, problem-solving, and reporting skills. Strong leadership, communication, and stakeholder management skills. Able to work in a fast-paced and dynamic environment.

You can also apply to: https://docs.google.com/forms/d/e/1FAIpQLSdzWh_x8DXzDW5oqcRp_bjnWPOx90P4d1JPTRIXqGExntH1eg/viewform?usp=sharing&ouid=102617540895116305413

Thank you!