Account Executive

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs.

Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing  an even more global presence.

As an Account Executive, you will be in charge of growing and retaining our demand from Business Clients in Indonesia and report to the Business Development Manager.  Quick wits, problem solving and a “team first” mentality will be critical to your success.  This role is a unique opportunity to have a measurable impact on your market through the growth of business clients on the Lalamove platform. Think you are up for it? Apply now and join us as #OneLalamove! The recruitment process will be carried out in English, and only shortlisted candidates will be notified.

What you'll do: Act as the primary point of contact for customer account management and establish trusted relationships with key accounts and stakeholders

Ensure timely and successful delivery of solutions aligned with client needs and objectives

Identify opportunities in existing accounts for cross-selling and upselling, driving revenue growth and customer value

Negotiate contracts and close agreements to maximize profits

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Proactively develop new business with existing clients and identify areas for improvement

Forecast and track key account metrics to inform strategic decision-making and drive business growth

Assist with challenging client requests or issue escalations as needed

Planning, executing and evaluating retention program

What we seek: Leadership skill to deal with a large and diverse Lalamove community

Strong sense of prioritization and structured mindset to cover multiple things at the same time, without compromising on quality

Ability to stand firm with integrity when deciding for the company in every situation

Data-driven to identify leverages and make decisions for the business in every situation

Strong verbal and communication skill to articulate ideas clearly through the use of a structured approach with proven ability to create framework

What you'll need: BA/BS degree in Business Administration or relevant field

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

Skilled in data analytics tools and reporting

Solid experience with CRM software (e.g. Freshworks, Salesforce, or Zoho CRM) and MS Office (particularly MS Excel and MS Powerpoint)