Director, Key Account Management

Director, Key Account ManagementJob SummaryThe Director, Key Account Management is responsible for developing and executing strategic account management plans to drive revenue growth, strengthen customer relationships, and expand business opportunities with key global and regional accounts. The role leads customer engagement, account strategy, commercial negotiations, business development initiatives, and cross-functional collaboration to achieve business objectives while ensuring long-term customer satisfaction and partnership success.Key Roles& ResponsibilitiesKey Account Strategy & Business GrowthDevelop and execute strategic account plans aligned with business objectives and customer growth opportunities.Drive revenue growth, market share expansion, and profitability across assigned key accounts.Identify new business opportunities, product penetration strategies, and customer expansion plans.Customer Relationship ManagementEstablish and maintain strong executive-level relationships with key customer stakeholders.Serve as the primary point of escalation for strategic customer issues and business opportunities.Drive customer satisfaction through proactive engagement and effective account management.Commercial& Contract ManagementLead commercial negotiations, pricing discussions, and long-term agreement management.Develop value-based proposals and business cases to secure new programs and contracts.Ensure commercial alignment between customer requirements and business objectives.Business Development & Market IntelligenceMonitor customer roadmaps, industry trends, and competitive activities to identify growth opportunities.Collaborate with Product Management, Engineering, and Operations teams to position solutions effectively.Provide market intelligence and customer insights to support business strategy and product development.Cross-Functional Leadership & Program ManagementPartner with Sales, Engineering, Operations, Supply Chain, Quality, and Finance teams to deliver customer commitments.Coordinate cross-functional resources to support new product introductions, project execution, and issue resolution.Lead regular business reviews and customer engagement activities to ensure alignment and performance.Leadership& Stakeholder ManagementLead, coach, and develop the Key Account Management team to achieve business objectives.Build strong relationships with internal stakeholders across regional and global organizations.Ensure compliance with commercial policies, governance requirements, and ethical business practices.Qualifications& SkillsBachelor's Degree in Business Administration, Engineering, Marketing, or a related discipline.12-15 years of experience in key account management, sales, business development, or commercial management within the semiconductor, electronics, manufacturing, or technology industry.Minimum 5 years of leadership or people management experience.Proven track record in managing strategic global accounts and achieving revenue growth targets.Strong experience in commercial negotiations, contract management, and customer relationship management.Strong understanding of semiconductor manufacturing, equipment, electronics, or industrial markets.Proficient in CRM systems, Microsoft Excel, PowerPoint, and business reporting tools.Strong business acumen, strategic thinking, and analytical skills.Excellent stakeholder management, presentation, and executive communication capabilities.Results-driven leader with the ability to influence cross-functional teams and manage complex customer relationships in a global environment.