Senior Associate, Platform Growth & Operations (PMO)

We are looking for a highly meticulous, structured, and proactive Operations Support Senior Associate to join our expanding operations team. In this role, flawless daily execution is your foundation—you will take full ownership of platform configurations, business settings, and market growth initiatives (e.g. incentives, coupons, subsidies). Grounded in your hands-on operational expertise, you will act as a key bridge between cross-functional teams, leveraging your strong communication skills and modern tools (including AI and automation) to continuously optimize operational efficiency and workflow accuracy.

What you'll do: Key Responsibilities:

Market Tracking & Single Source of Truth :

Serve as the primary operational anchor for regional markets. Maintain centralized tracking dashboards, project logs, and routine reporting cadences to eliminate information silos. Drive cross-market dashboard alignment by unifying reporting metrics, tracking templates, and data definitions across all internal stakeholders. Cascade execution guidelines, configuration requirements, and standards to Market PICs, ensuring 100% operational consistency across regions.

Project Delivery & Risk Monitoring :

Track end-to-end execution of multi-market operational initiatives. Monitor daily/weekly progress against project milestones and key deliverables across all markets. Proactively flag execution delays, data discrepancies, or operational bottlenecks to senior stakeholders early, helping coordinate solutions to keep projects on schedule.

Process Standardization & SOP Rollout :

Assist in developing, updating, and enforcing scalable SOPs, documentation, and PMO playbooks to streamline daily workflows for internal members.

Audit regional compliance against enablement SOPs to ensure all internal teammates strictly adhere to operational and configuration standards.

What you'll need: Requirements & Qualifications:

Experience & Operational Capability :

Bachelor’s degree or above. 3+ years of experience in Operations, PMO, Project Coordination, or Process Management (Experience in O2O, On-Demand Delivery, Logistics, Freight, or Multi-Sided Platforms is a strong plus). Proven experience coordinating with multi-regional, multi-market, or cross-functional stakeholders.

Data & Organization Competency :

Strong business analytical skills with a knack for numbers and operational metrics—able to track and compare data systematically across 19 markets. Proficient in Excel and PowerPoint for dashboarding and reporting. Basic SQL or BI tool knowledge is a plus.

Core Mindset & Soft Skills :

Meticulous & Highly Organized: Exceptional attention to detail with an obsession for clean documentation, structured tracking, and clear deadlines. Proactive & Assertive Communication: Clear, polite, yet persistent communication style to follow up with various stakeholders to deliver on time. Logical & Resilient: Strong logical thinking under fast-paced operational environments, with a problem-solving mindset.