Account Executive, APJ

Location – SingaporeWhat this job involves:Summary The Account Executive, APJ is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship. The Account Executive, APJ anticipates client needs and delivers to outperform on our contractual commitments and builds financial plans while striving to exceed revenue and profitability targets. The Account Executive, APJ creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities and success. Supervisory ResponsibilitiesThe Account Executive, APJ leads a team of talented individuals to deliver an integrated multi-disciplined service to the account across the portfolio consisting of office, lab and manufacturing facilities. The services provided consist of facilities management, project management, portfolio strategy, transaction management, lease administration and occupancy planning.The Account Executive, APJ will have several direct reports as well as some matrix reports.The candidate will be an innovative, forward thinking, creative individual with the highest ethical standards.  The candidate must possess strong communication skills, be able to build effective relationships, drive success, be able to influence others to achieve results and provide overall leadership to the team.Reporting relationshipsThe Account Executive, APJ will report to the Group Account Executive and matrix to the Global Account Director.Roles & ResponsibilitiesLeadershipEstablishes the vision and strategy of the regional account plans and ensuring the client receives exceptional deliveryUnderstands the key business drivers, focuses the team to ensure those priorities are aligned with our deliverablesEnsures the account team is high performing and takes proactive action when required to refresh/enhanceHires, attracts, and retains a team of top talented employees; improves team performance through regular coaching and feedback; provides recognitionChampions Inclusion for the team, acts as a sponsor for building a diverse team of talented individuals, with a focus on ensuring the Regional and Global Diversity & Inclusion strategy is delivered upon.Builds and maintains a best-in-class agile culture across the whole team in the region ensuring that we act as One Team & deliver integrated services to the clientActs a coach to the team, demonstrates coaching rather than directive style.  Is an expert in allowing the team to manage with minimal intervention, with ability to intervene and coach where neededClient/Stakeholder ManagementServes as single point of contact for JLL’s service delivery and escalation pointAccountable for the service delivery to meet contractual obligations of JLLBuilds and manages relationships with key stakeholders in [the account] organizationDevelops and implements a business plan which meets clients and JLL’s objectives for the accountDevelops and maintains a detailed understanding of clients business and key factors influencing their requirement for our servicesManages new scope effectivelyFinancial ManagementBe responsible for achievement of the agreed financial targets for the account; revenue, expenses and Operation excellence targets.Lead the development of the client budgets and forecasts in accordance with the financial timetable.Meets the agreed growth targets for the account.Looks for opportunities to cross-sell services.Responsible for collection of fees from the account as well as tracking of outstanding payments.Contract ManagementEnsures adherence to the contract requirements and intentsResponsible for the achievement of key performance indicators, service levels and other measures as contracted. Meets all the KPI/CPI’s and ensures no penalties to the management feesWork with global account team and in region team to manage any contract change requestOperationsResponsible for management oversight of all resources involved in the delivery of services, e.g., recruitment, performance assessment etc.Actively manages the professional development of all direct reportsPrepares and implements a Succession Plan for the accountDevelops, implements and manages all regional initiatives and programs for the accountDrives client specific initiatives such as savings targets, benchmarking and best practicesSources, transfers and implements best practices to the account through bringing outside inSuccessfully communicates and commercializes successes and compliments to maintain a positive momentumDrives regional consistency in the account e.g., in reporting, standard operating procedures, systems and HR practicesEstablishes consistency in client reporting in each countryConducts Quarterly Business Reviews in region and participates in global QBR’sSound like you? To apply you need to be:The Account Executive, APJ will have demonstrated the following:Knowledge, Skills and Abilities (KSA) Minimum 10 years’ experience in real estate, preferably strength in Facilities Account Management as well as an understanding/experience in Transaction Management, Project Management, Strategic Portfolio Management, Lease Administration, Workplace Strategy and Employee ExperienceHas handled complex account structures, either running multiple teams, multi disciplines, across multiple locations and countriesHas experience in handling client and/or Firm sensitivities’ knowing when to escalate with urgency, or how to de-escalate certain risksHas demonstrated experience in balancing the interests of the client with those of the FirmHas experience in translating client needs into existing or new business growth.Leadership BehavioursThe Account Executive, APJ will have demonstrated the following:Client FocusDedicated to exceeding client expectations to ensure a positive Net Promoter Score in satisfaction surveysProactively solicits and responds to feedback and input from clientEstablishes and maintains effective relationships with [the account], Leadership and Business Unit leaders by gaining their trust and respectResults Driven Ability to translate the account plan into a solid delivery modelMeasures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtailTakes corrective action quickly and decisively when performance falls short of expectation or when redirection is requiredNatural CoachClearly establishes performance expectations and goals for employeesProvides point in time feedback on performance of employeesCreates an environment with strong moraleDrives GrowthEstablished credibility with leaders immediately through confidence and presenceEstablishes and maintains effective relationships based on mutual trust and respectSolutions OrientedUses rigor and logic to solve difficult problems with effective solutionsIdentifies issues before they become problemsLooks beyond the obvious and doesn’t stop at the first answersBuilds RelationshipsIs an expert in building and growing relationships with stakeholders, peers, subordinates and wider JLL colleaguesRole models expertise in creating harmonious working environment where all levels feel comfortable to approach them for guidance or input.Firm Knowledgeable Understand the fundamentals of the outsourcing business and the real estate industryKnows the various products our business offers and can identify levers for opportunity