Customer service officer

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.We are currently looking to hire a Customer Service Officer. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.ROLES AND RESPONSIBILITIESWe are seeking customer-oriented and service-driven individuals to join our Call Centre team. The successful candidate will be responsible for handling customer interactions across multiple communication channels, including inbound and/or outbound calls, emails, and live chat, while delivering accurate information and quality customer service in a professional manner.Key ResponsibilitiesHandle inbound and outbound customer calls professionally and efficiently.Respond to customer enquiries via email, live chat, and other communication channels.Provide accurate information and appropriate resolutions to customers based on operational guidelines and procedures.Escalate cases to the relevant departments in accordance with established SOPs where required.Maintain proper documentation and records of customer interactions within the system.Support operational activities and administrative duties assigned by the management team.Meet individual and team performance indicators, including service quality and productivity standards.Handle customer concerns and complaints in a professional and service-oriented manner.Participate in trainings, briefings, and process updates as required.REQUIREMENTSMinimum GCE ‘O’ Level or equivalent qualification.At least 1 year of working experience in a Call Centre or Customer Service environment.Candidates with experience in Government-related services or the Banking industry will have an added advantage.Good communication and interpersonal skills.Able to multitask and work effectively in a fast-paced environment.Proficient in handling basic computer systems and customer service platforms.Customer-focused with a positive working attitude and willingness to learn.WHAT’S ON OFFERYou will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.CONSULTANT DETAILSConsultant Name: Keerthana RamakrishnanAvensys Consulting Pte LtdEA License 12C5759Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.