E-commerce & Social Media Executive

Job Title: E-commerce & Social Media Executive (Lazada/Shopee/TikTok)Location: East, Joo Chiat ComplexWorking Hours: 44 hours/week (5.5 days: Mon-Fri + Sat half-day)Salary Range: 2,000–2,800/month About the RoleWe are looking for a bilingual (English/Malay) hands-on executive to manage our online sales channels. You will be the bridge between our brand and our customers—handling inquiries, processing orders, and creating engaging banners that convert.Key Responsibilities (E-commerce 70% / Social 30%)Customer Engagement (60% of time): Manage live chats & inquiries on Facebook, Instagram, TikTok, Lazada, and Shopee. Convert questions into sales.Order & Parcel Management: Process orders, coordinate with logistics partners (parcel tracking, returns, failed deliveries), and ensure same-day dispatch.Complaint Resolution: Handle return/refund requests, damaged goods claims, and disputes professionally (within 24-hour SLA).Creative Banners: Design promotional banners and product thumbnails using Canva or Photoshop for campaign periods (e.g., 10.10, 11.11, Payday sales).Marketplace Operations: Update product listings, monitor stock levels, and optimise keywords for Lazada/Shopee.Requirements (Must-Have)Min 1 year experience in E-commerce customer service OR social media commerce (Singapore market preferred).Proficient in Canva (must) or Photoshop (good to have).Language: Fluent English + Proficient in Malay (written & spoken) – *essential because >70% of our customers are Malay-speaking.*Familiar with Lazada & Shopee Seller Centre (basic navigation, refund process, chat tools).Able to work 5.5 days/week (including Saturday half-day). Off day on Sunday + 1 weekday.Good to Have (Bonus Skills)Experience with TikTok Shop or Live selling.Basic knowledge of Parcel tracking systems (e.g., NinjaVan, J&T Express).Video editing (CapCut) for simple TikTok replies.We Offer (Sell the benefits)Fixed Saturday half-day – finish by 1pm, not full day.Performance bonus (monthly KPI on response time & sales conversion).Annual leave: min 7 daysTraining: Sponsored Canva Pro & marketplace certifications.Local team culture – no overnight shifts, no cold calling.