IT Consultant

Company DescriptionNCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.Job DescriptionJob Summary:We are seeking a motivated incumbent to join our team implementing Amazon Connect cloud contact center solutions. This role involves working closely with customers and internal teams to design, configure, and deploy contact center and AI-powered solutions, including conversational IVRs, real-time analytics, and generative AI capabilities.Key Responsibilities:Learn and assist in configuring Amazon Connect contact flows, routing profiles, and AI features such as sentiment analysis and call summarizationDemonstrate familiarity with or hands-on experience in building agentic AI solutions, including understanding of autonomous agents, multi-step reasoning, and AI orchestration patternsWork with senior engineers and project managers to implement solutions tailored to customer requirementsSupport integration efforts with CRMs (e.g., Salesforce) or other business systemsHelp test, troubleshoot, and document deploymentsCommunicate effectively with customers to gather requirements, provide updates, and deliver training on new featuresQualificationsRequirements:Technical aptitude with an interest in cloud technologies and AI/GenAI solutionsStrong communication and interpersonal skills to work with customers and stakeholdersWillingness to learn Amazon Connect, AWS services, and customer experience best practicesKnowledge in Python/C#.Net DevelopmentTeam player mindset with proactive attitudeAttention to detail in configuration and testing workPreferred Qualifications:Exposure to contact center environments, service desk operations, or customer service through internships, part-time jobs, or school projectsBasic understanding of AWS cloud fundamentalsFamiliarity with AI concepts such as speech recognition, sentiment analysis, or chatbots