Director, T&O Communication

Job SummaryThis role drives internal communications for Technology & Operations (T&O), ensuring clear, consistent and engaging messaging that aligns to the Bank’s priorities. Acting as a trusted advisor to senior leaders, it translates complex technology and operational topics into simple, impactful communications, while strengthening leadership visibility and employee engagement. The role brings together strategy, storytelling and insight to connect colleagues to T&O’s priorities, progress and impact, while maintaining strong governance, consistency and measurable outcomes across all communications activity.Key ResponsibilitiesStrategy• Help drive the internal communications strategy for Technology and Operations (TandO), aligning to the Bank’s priorities and business objectives• Shape and sustain a clear, consistent TandO narrative that connects strategy, performance, innovation and people priorities into a compelling story for colleagues• Act as a senior trusted advisor to the Head of TandO Communications, and TandO leadership team on all aspects of internal communications• Translate complex technology, operations and business priorities into simple, relevant and impactful messaging at scale• Deliver integrated, multi-channel communications that drive clarity, alignment and engagement across a global workforce• Anticipate reputational, operational and employee engagement risks, providing proactive counsel and mitigation strategies• Elevate leadership communications, ensuring senior leaders communicate with authenticity, clarity and impact• Drive consistency, discipline and simplification in communication approaches across TandO, establishing standards and best practices• Partner across Corporate Affairs, Brand and Marketing (CABM) to ensure alignment between internal and external narratives where appropriate• Ensure robust governance, measurement and risk management across all communications activityBusiness• Partner with TandO senior leadership to position communications as a strategic enabler of business performance, organisational effectiveness and employee engagement• Develop and deliver communication strategies that support business priorities, operational delivery, technology initiatives and the workforce agenda• Build deep, trusted relationships with senior stakeholders, shaping how key messages are positioned, sequenced and delivered• Drive high-impact content and storytelling that brings to life TandO’s strategy, progress, innovation and contribution to the Bank• Enable strong leadership visibility and engagement through impactful communication platforms and moments (e.g. town halls, leadership messages, strategic updates)• Foster a culture of transparency and dialogue by strengthening two-way communication and feedback mechanisms across TandO• Use data, insights and feedback to continuously refine communication strategies and improve effectiveness• Partner with HR and other functions to support culture, engagement and organisational priorities across TandO• Connect themes and initiatives across TandO to ensure a cohesive, enterprise-wide narrative and avoid fragmentation• Work closely with Group content and CABM teams to amplify TandO stories internally and support external positioning where relevant• Define and track clear success metrics, demonstrating the value and impact of communications on engagement, alignment and business outcomesProcesses• Accountable to risk control owners and/or Group policy owners for the implementation of policies and control standards set by them, ensuring compliance, and operating within risk tolerance and risk appetite and building a culture of good conduct.People and Talent• Be part of a team of strategic communicators and advisors comfortable with advising senior executives; planning, delivering and measuring strategic communications plans; and continue to develop capability and ensure delivery of short and longer-term objectives• Share best practice to support creativity and build strong verbal and writing skills• Lead through example and build the appropriate culture and values.  Set appropriate tone and expectations from the team and work in collaboration with risk and control partnerRisk Management• Identify, report and escalate issues, risks, business intelligence to leadershipGovernance• Ensure that tone of voice, messaging, and behaviours are aligned with the corporate narrative when we engage and communicate internally and externallyRegulatory and Business Conduct• Display exemplary conduct and live by the Group’s Values and Code of Conduct.• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.• Achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Key stakeholders• TandO Management Team• Programme Owners• Group Transformation Office• Global Internal Communications• TandO Communications Team• Function and Group employees• Other CABM teams• External stakeholders including media, prospective employees, regulators, government officials, customersOther Responsibilities• Embed Here for good and Group’s brand and values in CABM; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;• Serve on TandO Communications top team and CABM working groups and committees as needed.• Take on special assignOur Ideal Candidate• 12+ years of communications experience, preferably with leadership and execution in internal and change communications• A successful track record of advising senior management on how to effectively communicate, considering risks, opportunities, and the greater context of the company’s strategy• Experience in a global matrix organisation would be an advantage• Ability to think through desired outcomes of communications strategies and tactics• Ability to identify potential reputation or culture risk from a function’s strategies, programs or communications, and to raise these concerns effectively• Track record in creating and developing content to support or enhance a strategy/narrative• Understanding of internal and external content strategies and communications channels, including social media channels• Excellent written and verbal communication skills• Experience in corporate communications, PR and/or journalism• Flexibility to work in high-pressure environments• Ability to develop effective and collaborative working relationships• Experience managing multiple stakeholders, including senior management and third-party vendors, across multiple locations• People management experience is a bonus• Experience of dealing with the media is a bonus, as is issues management• Professional qualifications in a communications, brand or marketing related-subject, and/or membership of a communications professional body is a bonusRole Specific Technical Competencies• Consulting• Effective Communications• Establishing and Maintaining Trust• Written Communications• Data Gathering and Analysis• Business Ethics• Planning: Tactical, StrategicAbout Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.Together we:• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long termWhat we offerIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.• Flexible working options based around home and office locations, with flexible working patterns.• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.Recruitment AssessmentsSome of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Visit our careers website www.sc.com/careers