Application Manager / Analyst – Payments (HSM EOL Project / Mandarin / Banking)

Executive Summary Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner. We are looking for an experienced Application Manager / Analyst for our client in Singapore which is a leading global investment bank. The successful candidate will support critical payment applications within a banking environment, with a key focus on the Hardware Security Module (HSM) End-of-Life (EOL) migration programme. He/she will be responsible for managing production applications, supporting application enhancements and technology refresh initiatives, coordinating with infrastructure and security teams, and ensuring the successful implementation of HSM-related changes with minimal impact to business operations.

Key Responsibilities

Manage and support mission-critical payment applications in a production environment. Support the delivery of HSM End-of-Life (EOL) migration activities across payment platforms. Coordinate with infrastructure, information security, vendors, and application teams to plan and execute migration activities. Perform application impact assessments and support system integration with new HSM platforms. Analyse production issues, perform root cause analysis, and coordinate timely incident resolution. Support application releases, production deployments, change requests, and post-implementation activities. Execute and coordinate SIT, UAT, and production validation testing. Monitor application health and ensure system availability and performance. Prepare technical documentation, implementation plans, operational procedures, and support documentation. Participate in change, incident, and problem management processes following ITIL best practices. Work closely with business stakeholders to understand application requirements and coordinate enhancement requests. Liaise with global and regional technology teams to ensure smooth project delivery.

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline. 5+ years of experience in Application Support, Application Management, Production Support, or Application Analyst roles within banking or financial services. Experience supporting payment applications or transaction processing platforms. Multilingual in English and Mandarin to interact with Stakeholders in Taiwan Strong troubleshooting and analytical skills with experience supporting production environments. Experience with incident, problem, and change management. Familiarity with Linux and/or Windows server environments. Knowledge of SQL and database troubleshooting. Excellent stakeholder management and communication skills.