Manager (Access & Analytics)

Join us in leading secure, efficient and customer-focused access services within a dynamic operating environment. This role offers the opportunity to drive operational excellence, digital transformation and data-driven decision-making while working closely with cross-functional stakeholders.Key Responsibilities:Lead the end-to-end operations of the PSA Pass Centre, ensuring efficient, secure and customer-focused service deliveryDrive access governance through robust policies, controls and compliance frameworksLead digitalisation and process improvement initiatives to enhance operational efficiency and user experienceUse data and analytics to identify trends, improve performance and support business decisionsManage projects involving access systems, digital services and operational transformationPartner with internal and external stakeholders to deliver secure and practical access solutionsOversee risk management, audits and compliance activities to safeguard operational integrityDevelop and inspire a high-performing team while managing vendor and service partner relationshipsRequirements:Degree in Business, Operations Management, Security Management, IT or a related disciplineExperience leading operational teams in access control, security, customer service or similar environmentsStrong understanding of governance, compliance, risk management and operational controlsExperience in digital transformation, process improvement or system implementation projectsStrong analytical, stakeholder management and communication skillsProven ability to balance security requirements with operational and customer needsExperience in maritime, logistics, transportation or critical infrastructure sectors will be an advantage*Only shortlisted candidates will be notified.