Risk Operations Lead (Card Business)

About UsEstablished in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class. Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner. As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.

About the Role We are looking for a highly analytical and execution-driven Risk Operations Lead to strengthen Bybit’s Card and Payments business.

This role sits at the intersection of fraud prevention, transaction monitoring, and chargeback management, with full ownership of risk control across the card payment lifecycle — from authorization to settlement and dispute resolution. You will play a key role in protecting revenue, optimizing approval rates, and ensuring compliance with global card network standards, while building scalable risk frameworks to support business growth.

What You’ll Do 1. Card Risk Review & Operations

Review and assess high-risk card transactions (e.g., suspicious payments, abnormal behavior, account/card misuse)

Evaluate user submissions (KYC/KYB, transaction justification, source of funds) for flagged cases

Optimize review workflows to improve approval accuracy, reduce false positives, and enhance operational efficiency

Partner with Product and Engineering to improve risk tooling and automation

2. Fraud Analysis & Risk Detection

Investigate and analyze fraud cases across card payments, including:

Card-not-present (CNP) fraud

Account takeover (ATO)

Transaction laundering / merchant abuse

Refund and friendly fraud

Reconstruct fraud attack chains across the payment lifecycle

Identify emerging fraud patterns and define mitigation strategies

3. Transaction Monitoring & Risk Strategy

Monitor real-time and post-transaction risk signals across card payments

Track and optimize key metrics: approval rate, fraud rate, false positives, and operational efficiency

Design and iterate risk rules, scoring logic, and detection strategies

Build early-warning systems to proactively detect fraud trends

4. Chargeback & Dispute Management

Own end-to-end chargeback and dispute operations across card transactions

Monitor and manage key KPIs: chargeback ratio, win rate, dispute aging, and recovery rate

Analyze root causes of disputes (fraud, friendly fraud, authorization gaps, user behavior) and implement preventive measures

Optimize representment strategies and documentation to improve dispute win rates

Partner with card networks such as Visa and Mastercard, issuing banks, and payment processors to ensure compliance and operational alignment

5. Cross-functional Collaboration

Work closely with Product, Engineering, Compliance, Legal, and Business teams to embed risk controls into card products and user flows

Support risk readiness for new product launches, payment features, and market expansion

Act as a key stakeholder in balancing risk control vs. user experience vs. business growth

What We’re Looking For Experience

3+ years in card payments risk, fraud operations, or chargeback/dispute management within fintech, payments, or banking

Hands-on experience with card transaction lifecycle (authorization → settlement → dispute)

Strong understanding of chargeback workflows, representment, and dispute lifecycle management

Familiarity with card network ecosystems (e.g., Visa, Mastercard) is highly preferred

Technical Skills

Proficiency in SQL, Hive, Excel, or other data analysis tools

Experience with fraud detection systems, rule engines, or transaction monitoring tools

Risk & Fraud Expertise

Deep understanding of card fraud typologies (CNP fraud, ATO, friendly fraud, chargeback abuse)

Strong ability to identify fraud signals, optimize rules, and improve detection strategies

Mindset

Data-driven and detail-oriented with strong analytical thinking

High ownership and ability to operate in fast-paced, high-pressure environments

Strong communication and cross-functional collaboration skills

Passion for payments, fraud prevention, and continuous learning

Why Join UsAt Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include:- Study Growth Fund: We support your professional development and continuous learning.- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.