Operation Support

Pt. Wahana Pembayaran Digital · Indonesia

Sector: Fintech
Function: Commercial & Customer
Level: Mid-Level
Employment type: Full Time
Posted: 2026-09-08
Source: techinasia

Hi!PaylabsID is #hiring: "Operation Support"

📍 Full WFO – Jakarta Pusat (Sudirman) 🏢 Industry: Payment Gateway / Fintech

🔎 Job Description - Menangani inquiry & keluhan transaksi dari Merchant (B2B). - Monitoring dan pengecekan transaksi Payin/Payout, dispute, chargeback, settlement. - Koordinasi dengan Channel Partner & tim IT jika terjadi issue. - Mengirim settlement report dan komunikasi resmi ke merchant. - Menjalankan tugas operasional lainnya dari atasan.

✅ Requirements - Minimal 1 tahun pengalaman di Operation Support / Merchant Support / Customer Service (Operation). - Diutamakan dari industri Payment Gateway / Fintech / PJP / Bank Digital / E-wallet. - Memahami alur transaksi Payin/Payout & dispute. - Teliti, responsif, dan mampu bekerja di bawah tekanan. - Wajib bersedia bekerja sistem shift, termasuk saat hari libur nasional dan periode peak seperti Idul Fitri.

📩 Send your CV here or via email: [email protected] with subject "YourName_Operation Support"

[Only shortlisted candidates will be contacted]

Apply on techinasia →

Fintech Customer Success Payments and remittance Customer Experience Operations Management Customer Service Operations Commercial & Customer