Test Program Manager (Compliance) KR

Key ResponsibilitiesCoordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or auditsEnsures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored into the planEngages with various bank stakeholders(including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demandAct as the first point of escalation for any issues raised by stakeholders, testing service providersQuantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountableDrive and collaborate with all stakeholders and test service providers to plan all testing related deliveries for the portfolio accountableParticipate and contribute in forums, as required, to drive testing transformation and innovation Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are metEstablishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domainsEngages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE teamKey RequirementsProven working experience in test delivery or equivalent role with at least 10 years relevant experience in large and complex organisations preferably in Compliance Tech domain.Extensive experience in managing end to end delivery of testing services from multiple vendor test service providersProven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOpsProven, successful track record of managing shared IT service development and/ or IT Testing ServicesDemonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and servicesStrong attention to details, excellent analytical and problem-solving skillsExposure to GenAI testing approach, maintains GenAI test tools, supports project teams and sets standards for evaluating model outputs. Works with vendors and internal teams to improve quality and introduce new testing capabilities.Experience in managing multi-cultural, diverse, direct and virtual teams.Must display a high level of professional judgment, commitment, integrity, and teamwork.Excellent client facing, internal communications, written and verbal communication skills.Angeline Aw Kwee Choo (R24125869)A-IT Software Services Pte LtdEA License No: 24C2345“By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by A-IT Software Services and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at [A-IT Software Services PDPA website] and [https://www.e2i.com.sg/pdpa/].”