Supervisor

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.We’re looking for a highly motivated leader, energetic, knows how to engage team members, detailed oriented, someone that can multitask, strategise, and come up with creative solutions to answer our customers, be an online point for our associates, connect between several different hubs and share feedback with the company to improve our customers’ journey.  The Customer Care online leads in customer care are the key point persons to ensure that our customers receive service, that pain points are flagged, and our associates are able to work efficiently.  Is it you? Are you up for this challenge?   What’s the job?

Developing strategies online to ensure that our customers are answered within our service level agreement.  Implementing different motivation techniques to maximise the number of inquiries handled by our associates.  Investigate and analyze any barriers that are blocking our customers from contacting customer care or using our services.  Coordinate globally between our different operational teams and Hubs to ensure a successful shift  Report to the business if we are meeting our KPIs  Handling online crisis events in order to ensure the fastest recovery and minimise the effect on our customers.  Utilising our tools and dashboards to monitor our shifts effectively To  Develop creative solutions online To provide a professional and engaging atmosphere for our associates on the shift

Have you done this kind of stuff?

2 - 3 years of previous experience in a similar role  Previous experience in an international call centre  Strong managerial skills  High level of English  Self-learning ability  Responsibility and ownership  Problem-solving ability  Creative thinking and innovation  Proficient in MS Office  Proficient Excel  Excel under pressure

The Payoneer Ways of Working  Act as our customer’s partner on the inside Learning what they need and creating what will help them go further.  Do it. Own it. Being fearlessly accountable in everything we do.  Continuously improve Always striving for a higher standard than our last.  Build each other up Helping each other grow, as professionals and people.  If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.