Business Development Manager

About Salmon ThrustSalmon Thrust is a Singapore-based leader in professional training for the banking and finance sectors, particularly for private banks. Salmon Thrust offers comprehensive courses, including in-house corporate classroom training and e-learning modules. These programmes are meticulously designed to meet the needs of professionals in banks and financial institutions. The training covers critical areas in Sustainable Finance, Compliance, AML, Investments, Wealth Management, and Client Service, equipping participants with practical, relevant skills for career advancement.Salmon Thrust’s courses are accredited by the Institute of Banking and Finance Singapore (IBF), underscoring the organisation’s commitment to industry standards and excellence. This accreditation reflects its dedication to enhancing the proficiency and expertise of finance professionals. By aligning with IBF, Salmon Thrust ensures that its training programmes meet the highest industry benchmarks, contributing to the overall growth and development of the financial services sector.The company's mission is to bridge the skills gap in the finance industry by providing targeted training solutions that are practical and relevant to the ever-evolving financial landscape. They aim to equip professionals with the knowledge and tools needed to excel in their roles and drive their organisations forward.Business Development As a member of a fast-growing training company, you will have dual responsibilities for maintaining relationships with current customers and actively expanding the customer base. The focus is on both retention and acquisition, encompassing duties such as relationship management, customer outreach, and new customer acquisition strategies. This role is crucial to ensuring overall customer satisfaction and business growth through effective engagement and expansion.The ideal candidate is self-motivated, resourceful, detail-oriented, and dedicated, with excellent time-management skills, high responsiveness, maturity, and confidence.Job ResponsibilitiesNew Customer Acquisition:Identify and prospect for potential new customers through various channels (networking, referrals, etc.).Develop and execute plans to attract and convert leads into new customers.Collaborate with the marketing team to coordinate efforts and optimise conversion rates.Customer Relationship Management:Build and maintain strong relationships with existing customers.Identify opportunities to upsell or cross-sell additional products or services to existing customers based on their needs and usage patterns.Develop and implement strategies to increase customer engagement and loyalty.Ensure timely and effective responses to customers’ needs and concerns.Cross-functional Collaboration:Work closely with other departments (marketing, learning and development, programme management, etc.) to align customer engagement strategies with business objectives.Communicate customer needs and insights internally to drive continuous improvement and foster innovation.Feedback Analysis and Reporting:Gather and analyse customer feedback and data to identify trends and areas for improvement.Prepare regular reports on customer engagement levels and acquisition metrics.RequirementsEducation / Experience Requirements:Degree from a recognised university.At least 8 years' relevant working experience in financial services training, corporate training or financial services.Skills:Sales and Marketing: Ability to promote training programmes and generate new business opportunities.Communication: Excellent verbal and written communication skills for effective client interaction and engagement.Customer Service: A strong customer service orientation to address client needs and enhance their experience.Project Management: Organisational skills to manage multiple clients and projects simultaneously, with strong time management.Problem-Solving: Analytical skills to identify client issues and devise effective solutions.Abilities:Relationship Building: Ability to establish and maintain strong, long-term relationships with clients.Adaptability: Flexibility to respond to changing client needs and industry dynamics.Attention to Detail: Keen eye for detail to ensure accuracy in client communications and programme delivery.Empathy: Understanding and addressing clients’ unique needs and concerns.Tech Savvy: Proficiency with software, virtual meeting platforms, and other relevant technology tools, including GenAI.