Operations Support Specialist

About UsEstablished in 1972, Guardian Health & Beauty is Singapore’s Number 1 Health and Beauty retailer. With more than 110 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one-stop solution for customers’ health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today’s customers – where health meets beauty.With a strong health heritage, it has the largest network of award-winning pharmacists and a wide selection of health products. Professional services such as patient-care counselling, dispensary services, beauty and personal care solutions are offered at stores as a convenient one-stop for health and beauty. Guardian also operates its online store with more than 9,000 products available and offers the “Click & Collect” services.Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company.ROLE PURPOSEThe Operations Executive is responsible for supporting operational excellence across store operations through data analytics, process optimization, and digital communication initiatives. The role focuses on enhancing operational efficiency, developing data-driven solutions, improving compliance to operational standards, and strengthening communication between the Store Support Center (SSC) and store teams. The incumbent will leverage technology, analytics, and continuous improvement methodologies to drive business performance and support organizational objectives.PRINICIPLE ACCOUNTABILITIES1. Data Analytics, Reporting & Business InsightsCollaborate with cross-functional teams to integrate data analytics into store operations, supporting business objectives and operational decision-making.Conduct user acceptance testing (UAT) to ensure successful implementation of new tools, systems, and solutions.Develop and maintain dashboards, reports, and analytics tools to provide actionable insights into operational performance.Monitor key performance indicators (KPIs) and translate findings into recommendations that support business improvement and operational excellence.2. Operational Excellence & Continuous ImprovementAnalyse operational workflows and identify process bottlenecks to improve efficiency, productivity, and overall store performance.Drive continuous improvement initiatives through data analysis, operational reviews, and implementation of innovative solutions, including self-checkout enhancements and simplification of POS transactions.Support the implementation of initiatives that streamline operational processes and enhance customer experience.3. Process Governance & Inventory ManagementDevelop, review, and implement data-driven Standard Operating Procedures (SOPs) to ensure consistency, compliance, and operational excellence across stores.Monitor adherence to SOPs and recommend improvements based on operational performance and business insights.Facilitate post-stock take activities by generating reports, analysing discrepancies, and supporting investigation processes to improve inventory accuracy and accountability.4. Communication & Stakeholder ManagementSupport the development and execution of digital communication strategies that strengthen engagement and communication between the Store Support Centre (SSC) and store operations.Manage communication content across digital platforms and channels to ensure timely and effective dissemination of information.Partner with internal stakeholders to communicate operational updates, business initiatives, and key messages effectively.Support digital events, engagement programmes, and communication campaigns to drive awareness and alignment across the organisation.5. Innovation & Technology EnablementStay abreast of emerging technologies, digital tools, and industry best practices to identify opportunities for operational improvement.Recommend and support the adoption of technology-driven solutions that enhance operational effectiveness, communication capabilities, and overall business performance.REQUIREMENT AND QUALIFICATIONSDiploma or Degree in Business Administration, Operations Management, Data Analytics, Information Systems, Communication, or a related field. Professional certifications in Data Analytics, Business Process Improvement, Digital Communication, or Project Management will be an advantage.Ability to analyse basic data, identify trends, develop reports and dashboards, and provide actionable recommendations to improve operations performance.Good understanding of operational processes with the ability to identify inefficiencies, support SOP development, and drive continuous improvement initiatives.Good written and verbal communication skills with the ability to engage stakeholders effectively and support internal communication initiatives.Resourceful, proactive, and detail-oriented in resolving issues, managing priorities, ensuring reporting accuracy, and maintaining process compliance.Experience in retail operations, business operations, or operational support functions, with exposure to process improvement projects and operational performance management.Familiarity with data analytics tools, dashboard reporting, business intelligence platforms, inventory management processes, retail systems, or POS operations. Experience with digital engagement or communication platforms will be an advantage.