Application/ Data Analyst - HealthTech Domain

Role and ResponsibilitiesThe Level 2 Support team is responsible for providing advanced technical support for the HEALIX Data Streaming platform once it becomes fully operational. This role focuses on diagnosing and resolving issues escalated from Level 1 (L1) support, maintaining system stability, and coordinating with engineering and vendor teams to ensure continuous service availability and optimal performance.The role requires hands-on experience with cloud-native infrastructure and scripting to perform troubleshooting, optimization, and minor platform changes.Key ResponsibilitiesIncident Management:·       Investigate and resolve incidents escalated by the L1 support team.·       Conduct root cause analysis (RCA) for recurring or critical issues.·       Escalate complex incidents to Level 3 (L3) or vendor teams where necessary. System Monitoring & Maintenance:·       Monitor system performance, data flows, and integrations within the HEALIX Data Streaming environment.·       Perform routine system health checks, log reviews, and preventive maintenance tasks.·       Implement minor configuration changes and system optimizations as required.Cloud-native & platform operations:·       Operate and troubleshoot containerized workloads running on AWS EKS and Kubernetes clusters.·       Manage container images and registries using Amazon ECR, including image tagging, vulnerability scanning and lifecycle policies.·       Apply Linux system administration skills to investigate host-level issues, manage services, and tune system performance.·       Use Python for scripting, automation, log analysis and creating operational runbooks for common support tasks.Problem & Change Management:·       Support problem management activities by identifying and addressing underlying technical issues.·       Participate in change management processes, including testing and deployment of patches, upgrades, and new features. Collaboration & Communication:·       Work closely with L1 support, infrastructure, data engineering, and vendor teams to ensure timely issue resolution.·       Document troubleshooting procedures, resolutions, and updates for knowledge base improvement.·       Communicate technical updates and incident statuses to relevant stakeholders. Continuous Improvement:·       Recommend improvements to monitoring tools, workflows, and processes to enhance system reliability.·       Support system audits, compliance checks, and performance reviews.Requirements / Qualifications·       Diploma or Degree in Information Technology, Computer Science, or a related field.·       Experience in application or platform support, preferably in data systems or cloud environments.·       Familiarity with DataRobot, or data streaming technologies is an advantage.·       Strong analytical and troubleshooting abilities.·       Proficient in incident and problem management processes (e.g., ITIL framework).·       Good communication and stakeholder management skills.·       Hands-on experience with AWS services — specifically EKS, Lambda and ECR.·       Strong Kubernetes experience: debugging pods, services, ingress, config maps, and persistent storage.·       Proficient with Linux administration and troubleshooting·       Programming/scripting experience in Python for automation, log parsing and support tools.·     Certifications such as AWS Certified DevOps Engineer, or similar.