Digital Transformation & Data Analytics Manager

Job TitleDigital Transformation & Data Analytics ManagerJob OverviewWe are seeking a highly skilled Digital Transformation & Data Analytics Manager to lead the development and implementation of digital solutions across our F&B businesses. The successful candidate will be responsible for driving digital transformation initiatives, developing business intelligence capabilities, optimizing customer engagement strategies, and supporting data-driven decision-making across the organization.Key Responsibilities• Lead the development and implementation of digital systems, including customer membership platforms, loyalty programs, CRM systems, online ordering solutions, and operational dashboards.• Design, develop, and maintain internal software solutions to improve operational efficiency and business performance.• Analyze customer purchasing behavior, sales trends, and business performance data to provide actionable insights for management.• Develop business intelligence reports, data dashboards, and forecasting models to support strategic decision-making.• Collaborate with operations, marketing, and management teams to identify opportunities for process automation and digital enhancement.• Evaluate, implement, and manage AI-powered tools and analytics solutions to improve customer experience and operational effectiveness.• Establish and maintain data governance, data security, and data quality standards across the organization.• Manage system integrations involving payment platforms, membership systems, CRM solutions, and third-party business applications.• Support long-term digital transformation projects across multiple affiliated F&B businesses under the company's management.Requirements• Bachelor's Degree or Master's Degree in Computer Science, Information Systems, Data Analytics, Digital Technology, Software Engineering, or related disciplines.• Proven experience in software development, data analytics, business intelligence, digital transformation, or related technology functions.• Strong knowledge of databases, APIs, cloud platforms, data management, and business analytics tools.• Experience in AI, machine learning, automation, customer analytics, or business intelligence solutions is highly preferred.• Strong analytical, problem-solving, and project management skills.• Ability to work independently and communicate effectively with both technical and non-technical stakeholders.• Experience in banking, fintech, retail, e-commerce, or F&B digital transformation projects will be an advantage.