Account Manager (AI Operations)

COMPANY OVERVIEWMy client is a platform that combines AI with a global flexible workforce to help brands scale customer support and data annotation quickly, efficiently, and cost‑effectively. Their model replaces traditional contact centers by removing overhead, enabling on‑demand scaling, and giving workers autonomy with instant pay.Job Summary:The Account Manager is responsible for managing large-scale annotation programs, ensuring smooth operations, compliance, and client satisfaction. Acts as the bridge between stakeholders and internal teams across multilingual workflows.Job Responsibilities:Act as the main contact for clients and stakeholdersOversee project timelines, deliverables, and issue resolutionEnsure projects meet quality, productivity, and compliance standardsIdentify operational risks, staffing gaps, and workflow bottlenecks, implement fixesSupport workforce planning and scalingTrack KPIs, SLAs, workforce metrics, account healthLead reviews, reporting, and updatesCoordinate with operations, QA, recruitment, training, production to ensure successful project executionMaintain accurate documentation, process updates, and project trackersCollaborate with multilingual teams handling AI data workflowsDrive continuous improvement initiatives to optimize operational efficiency and client satisfactionRequirements:Minimum 3–5 years of experience in account, operations, project management, or client servicesKnowledge of data labeling, AI operations, content moderation, BPO, or digital operations environmentsExperience with enterprise or high-volume operational accountsStrong analytical and problem-solving abilitiesAbility to manage multiple priorities in fast-paced environmentsExcellent stakeholder management and communication skillsExperience with KPI reporting, SLA management, and operational dashboardsDetail-oriented and highly organizedExperience managing remote or distributed teamsBackground in vendor management or workforce operationsExperience working with cross-functional and multicultural teamsSkilled in spreadsheets, reporting tools, and project tracking systemsFamiliarity with AI training data, annotation workflows, or trust & safety operationsLocation: Singapore (remote)Employment: Full timeWe regret to inform that only shortlisted candidates will be notified.Sharon Hong (R25128240)JAC Recruitment Pte. Ltd. (90C3026)