Partner Management Specialist

This is a 12-month contract role under Optimum Solutions.This role supports our client, a leading Southeast Asian superapp that offers a wide range of services, including mobility, food delivery, and digital payments.Work Schedule: Monday - Friday, 10:00 AM - 7:00 PM. (inclusive of a 1-hour lunch break)Responsibilities:• Work with various stakeholders including Business Process Outsourcing (BPO) teams to manage inquiries, requests and escalations efficiently including handling face-to-face engagement with escalated cases• Train and update support teams on all rentals and adjacent business’ products and services• Collaborate with internal teams and other verticals to ensure seamless operations and representation at engagement events and program launches for driver-partners• Conduct review and optimization of existing operational policies and processes while supporting the planning and execution of new policies and processes• Work with relevant teams within rentals and the broader Operations organization to streamline operational policies• Support analysis of driver management initiatives to assess effectiveness and propose iterative improvements in furtherance of the business goalsQualifications:• At least 3 years of customer service experience• Able to work independently in a fast-paced and changing environment• Experience with hands-on customer engagement, strong interpersonal and stakeholder-management skills• Detail-oriented with a focus on accuracy and efficiency• Strong spoken and written communication skills• Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them• Degree or diploma holder preferred