IT Business Analyst

Job DescriptionsGather, analyse and document business and functional requirementsWork with business stakeholders to understand requirements and identify areas for improvementTranslate business requirements into clear functional and technical requirementsSupport the development and enhancement of digital solutions and customer-facing applicationsIdentify opportunities to improve business processes through AI, automation and digital technologiesSupport AI, automation and digital solution proof-of-concepts and pilot projectsWork with technical teams on system integration, APIs, data flows and solution implementationPrepare user stories, functional specifications, process flows and solution documentationCoordinate with internal teams and external vendors for project delivery and system enhancementsSupport system testing, UAT, deployment and implementation activitiesAnalyse customer and operational data to identify trends and improvement opportunitiesMonitor system performance and support incident and issue resolutionTrack project risks, issues, dependencies and timelinesMaintain system documentation and support technology governance and complianceDrive continuous improvement of digital solutions and business processesJob RequirementsDegree in Information Systems, Computer Science, Business Analytics, Engineering or a related discipline4–6 years of experience in Business Analysis, IT solutions or digital technology projectsStrong experience in requirements gathering, business process analysis and documentationExperience with digital solutions, AI, automation or digital transformation projectsGood understanding of APIs, system integration, data flows and enterprise IT environmentsFamiliarity with user stories, functional specifications, process flows and solution diagramsExperience in system testing, UAT, implementation and production supportStrong analytical and problem-solving skillsGood communication and stakeholder management skillsExperience working with business users, technical teams and external vendorsAbility to manage multiple priorities and drive issues through to resolutionKnowledge of Agile/Scrum methodology, SQL, Power BI or AI/GenAI will be an advantageBy sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Outsourcing Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating  suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy.We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persoloutsourcing.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at [email protected] License No: 90C3494 | EA Personnel No: R1106405 | EA Personnel Name: Khadijah Binte Abdul Rahman