AI/SaaS Customer Success Manager (CSM) [5 days, Raffles Place]

Job Title: Customer Success Manager / Head of Customer Success (AI / SaaS)Salary: $7,500 - $15,000 (Based on Experience)Location: Raffles Place Work Schedule:• Monday to Friday• 9:00 AM – 6:00 PM• Monthly Rest Days: 8Responsibilities:• Lead enterprise customer onboarding and ensure successful adoption of AI Agent solutions• Understand clients' business processes and recommend AI-driven solutions to improve productivity and operational efficiency• Build and implement customer success frameworks, including onboarding, customer health monitoring, risk management, and SOPs• Analyze customer feedback and collaborate with product and engineering teams to enhance product features and user experience• Monitor customer engagement, identify churn risks, and develop strategies to improve retention and satisfaction• Develop customer training materials, best practices, case studies, and standardized onboarding processes• Build long-term relationships with enterprise stakeholders and provide strategic product guidance• Drive customer advocacy initiatives, including referral programs, customer communities, and success stories• Leverage AI tools and automation to improve customer success operations and team productivityRequirements:• Proven experience in Customer Success, B2B SaaS, Enterprise Software, AI, or a related technology industry• Strong understanding of enterprise customer lifecycle management and customer success best practices• Experience building or improving customer success processes, frameworks, or operational workflows• Excellent communication, stakeholder management, and problem-solving skills• Product-oriented mindset with the ability to translate customer needs into actionable improvements• Self-driven, entrepreneurial, and comfortable working in a fast-paced environment• Relevant professional experience is highly valued; diploma or degree is not mandatory• Candidates able to start work immediately or on short notice will have an advantageAdditional Information:• Opportunity to join a fast-growing AI technology company specializing in enterprise AI Agent solutions• Exposure to enterprise clients across China and Southeast Asia• Opportunity to shape the customer success function and influence product strategy• Hybrid work arrangement with collaboration across Singapore and Shenzhen