Maintenance Manager (ICT Systems, Video Surveillance, VMS & Analytics) (Ref 26535)

Responsibilities1. Maintenance Strategy & Planning• Develop and implement preventive, predictive, and corrective maintenance programmes.• Establish maintenance policies, SOPs, and response procedures.• Plan system upgrades, technology refreshes, and end-of-life replacements.• Develop annual maintenance plans and resource forecasts.2. Operations & Maintenance Management• Oversee maintenance activities for:  • CCTV cameras (Fixed, PTZ, ANPR)  • Video Management Systems (VMS)  • Video Analytics Systems  • Recording servers and storage platforms  • Network switches, routers, firewalls  • Control room systems and video walls  • Power systems (UPS, power distribution)• Ensure systems achieve required availability and performance targets.• Monitor system health and address recurring issues proactively.• Manage incident, problem, and change management processes.3. Asset Reliability & Performance• Monitor equipment and system performance through dashboards and reports.• Lead root cause analysis (RCA) for major incidents and repeated failures.• Implement reliability improvements and system optimization initiatives.• Track asset lifecycle, warranty status, and maintenance history.4. Video Surveillance & Analytics Systems Management• Ensure continuous operation of surveillance and recording functions.• Maintain camera availability, recording integrity, and storage retention requirements.• Validate functionality of analytics applications, including:  • Intrusion detection  • Object detection  • Crowd analytics  • Traffic analytics  • License plate recognition (LPR/ANPR)  • Incident detection algorithms• Coordinate software updates, patches, and system configuration changes.5. Cybersecurity & Compliance• Ensure ICT systems comply with cybersecurity policies and standards.• Manage vulnerability assessments and remediation activities.• Coordinate patch management and security updates.• Ensure compliance with organizational, regulatory, and audit requirements.• Support cybersecurity incident investigations and recovery activities.6. Contractor & Vendor Management• Manage maintenance service providers and OEM vendors.• Monitor contractor performance against SLA and KPI requirements.• Review technical submissions, maintenance reports, and defect rectification plans.• Conduct periodic performance reviews with vendors and stakeholders.7. Budget & Resource Management• Prepare and manage annual maintenance budgets.• Monitor operational expenditure and maintenance costs.• Optimize use of manpower, spares inventory, and maintenance resources.• Ensure critical spare parts availability.8. Project & System Enhancement Management• Lead system enhancement, migration, and upgrade projects.• Manage testing, commissioning, and acceptance of new systems.• Ensure smooth transition from project implementation to maintenance operations.• Coordinate with stakeholders on service-impacting activities.9. Risk & Incident Management• Lead response and recovery efforts during major system outages.• Conduct risk assessments on critical ICT infrastructure.• Develop business continuity and disaster recovery plans.• Manage escalation procedures and stakeholder communications.10. Documentation & Reporting• Maintain system documentation, drawings, asset registers, and configuration records.• Prepare monthly and quarterly maintenance performance reports.• Present system health, reliability trends, and improvement recommendations to management.• Ensure accurate maintenance records within MMS platforms.Requirements• Degree / Diploma in Project Management, Computer Science, Computer Engineering, Information Technology or an equivalent discipline. • Minimum 6-7 years working experiences in  Video Surveillance Systems (VSS), Video Management Systems (VMS), Video Analytics, servers, storage, and network infrastructureLicence no: 12C6060