IT Head

The Head of IT oversees the group’s technology strategy, operations, and platforms across multiple retail brands and markets. This role is responsible for building a secure, scalable, data‑driven, and AI‑enabled ecosystem that enhances customer experience, strengthens retail operations, and accelerates digital transformation.Key Responsibilities1. IT Strategy & LeadershipDevelop and execute the group‑wide IT strategy aligned with retail expansion, digital innovation, and business growth.Establish the IT operating model, structure, and talent roadmap.Lead and mentor multidisciplinary technology teams, fostering capability building and cross‑functional collaboration.Drive change management, digital adoption, and continuous improvement of user experience across the organization.2. Enterprise Architecture & Systems IntegrationLead the SAP S/4HANA migration and its integration with POS, CRM, eCommerce, warehouse, and supply chain systems.Oversee enterprise architecture design ensuring efficiency, interoperability, and scalability.Govern end‑to‑end application lifecycle management across POS, MPOS, SAP, Salesforce Commerce Cloud, CRM, and marketplace integrations.Drive workflow automation and business process optimization across markets.3. Data & AI GovernanceEstablish group‑level data governance, security standards, and data‑quality frameworks.Standardize dashboards, reports, and analytical views across all retail markets.Lead Data Engineering, Data Science, BI, and Analytics teams to deliver: Forecasting and inventory insights ,Customer personalization models ,Comprehensive performance analyticsOversee responsible AI governance including GenAI guidelines, AI security protocols, and adoption of tools like Microsoft Copilot.4. Digital PlatformsLead development and optimization of eCommerce platforms, mobile apps, and omnichannel customer journeys.Ensure high availability, reliability, and monitoring of digital commerce operations.Enhance CRM systems, customer data platforms, and communication channels (e.g., WhatsApp, IG Messaging, Messenger).Partner with Marketing and Digital teams to strengthen personalization, loyalty programs, and targeted campaigns.5. Infrastructure & ComplianceEnsure uptime and stability of all mission‑critical retail systems (POS, SAP, eCommerce).Strengthen cybersecurity posture through secure‑by‑design principles.Maintain regional IT compliance certifications (e.g., Cyber Trust Mark).Lead network and system resiliency, including disaster recovery and business continuity planning.Improve IT support operations using AI‑driven helpdesk tools.6. Software Development & EngineeringLead in‑house development of MPOS solutions, CRM enhancements, retail tools, and integration platforms.Promote engineering excellence through open‑source practices, DevOps, secure coding, and strong documentation standards.Ensure consistent methodologies across all development teams.7. Project & Vendor ManagementOversee key IT programs and ensure delivery within scope, budget, and timeline.Manage strategic vendor partnerships and licensing arrangements (SAP, Salesforce, Braze, Segment, cloud providers, marketplace partners).Optimize costs across hardware, software, cloud, and professional services.Ensure technology investments deliver measurable business impact and ROI.Interest & ApplicationPrepare your updated resume and apply to this role. We'd love to hear from you!We regret that only shortlisted candidates will be notified.Aditi Jain | Personnel Registration No. R25129887Adecco Personnel Pte Ltd | EA License No. 91C2918