Manager/Senior Manager, National AI Impact Programme (Partnerships) (IDD2)

The Industry Development Division 2 (IDD2) is part of the Training Partners Group in Skills and Workforce Development Agency (SWDA). The team supports a robust and high-quality Continuing Education and Training (CET) ecosystem through strategic partnerships, management of CET providers, and engagement of enterprises in skills development. Reporting to the Team Lead, you will perform industry development and partnership engagement work and contribute to the design, implementation and continuous improvement of workforce development initiatives under the SkillsFuture AI Subscription initiative, which forms part of the broader National AI Impact Programme (NAIIP). You will manage the end-to-end implementation and operations of the AI course curation and signposting workstream, working closely with CET providers, AI solution providers and ecosystem partners and other stakeholders to ensure learners have access to relevant, high-quality and up-to-date AI learning opportunities and tools. The role offers the opportunity to work at the intersection of workforce transformation, AI adoption, skills development and programme delivery.What you will work on:Translate industry, workforce intelligence and policy intent into operationally viable programme designs and implementation approachesDevelop and operationalise the AI course curation and signposting frameworkEngage and coordinate with CET providers, AI solution providers, learners, enterprises, government agencies, and internal stakeholders to support workforce development initiativesFacilitate strategic discussions with internal and external stakeholders, agencies, CET providers, AI ecosystem partners and AI solution providers to support workforce transformation and skills upgradingManage the end-to-end implementation and operations of AI initiatives, including AI course curation, signposting and AI subscription workstreamsOversee AI solution provider onboarding, contract administration, service requirements, invoice verification, payment controls, and operational issue resolutionCoordinate the onboarding, maintenance and continuous enhancement of curated AI learning opportunities and AI subscription offeringsHandle feedback, appeals, and case management in accordance with programme policies, audit requirements, and quality standardsMonitor programme performance indicators and reporting programme metrics such as uptake, utilisation, learner feedback, claims and payment status, operational risks, and implementation issues for management reporting and programme refinementKey Skills & CapabilitiesStakeholder Engagement Ability to communicate effectively with a diverserange of stakeholders including learners, CET providers, AI solution providers,enterprises, and government agencies to deliver national programmesFacilitate discussions, influence outcomes andnavigate differing perspectivesManage stakeholder expectations professionally whilemaintaining strong partnershipsProgramme Development and Delivery Work with partners to curate, design andimplement training programmes Plan, coordinate and deliver work across multiple stakeholdersBalance competing priorities in a fast-paced environmentAbility to identify operational bottlenecks and recommend practical, evidence-based process improvementsIdentify opportunities and recommend enhancements to improve quality, relevance and accessibility of curated AI learning opportunitiesGovernance and Risk Management Apply governance, financial control and compliancerequirements consistentlyExercise sound judgement when reviewing complex casesand operational exceptionsIdentify risks early and develop practical mitigationstrategiesData Analysis and Performance Management Interpret programme data and performance indicators toderive insightsDevelop concise and actionable management reportsUse evidence and analytics to support continuousimprovement and decision-makingCommunication and FacilitationCommunicate complex information clearly to bothtechnical and non-technical audiencesPrepare clear written submissions, reports andbriefing materialsFacilitate discussions and presentrecommendations confidently to stakeholders and managementWhat we are looking for:Possess the required competencies to execute the job duties proficientlyAt least 3 years of relevant experience in industry development, partnership management and workforce developmentDemonstrated strength in research, analysis, and strategic synthesisStrong multi-stakeholder management, communication and interpersonal skills, with the ability to engage a wide spectrum of internal and external stakeholders across multiple organisations and levelsProven partnership and project management capability, including contract and performance managementExperience in monitoring, evaluation, and programme governanceBusiness development mindset with the ability to identify and pursue new collaboration opportunitiesProactive, resilient, adaptable, and collaborative team player who thrives in a fast‑paced, multi‑project environmentExperience in workforce development, grants administration, public sector operations or large-scale programme administration in Infocomm Technology and Media sectors would be an advantageSuccessful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.