Business Analyst (Settlement Specialist)

Job OverviewWe are seeking a meticulous Settlement Investigation Specialist to support payment operations by identifying, analyzing, and resolving transaction discrepancies. This role demands strong analytical capabilities, high attention to detail, and the ability to perform effectively in a fast-paced, high-volume environment.Key ResponsibilitiesInvestigate and resolve payment and settlement issues, including failed, delayed, or rejected transactionsConduct root cause analysis to identify underlying issues and implement preventive solutionsMonitor payment processes to detect exceptions, discrepancies, or operational gapsCollaborate with internal teams (Operations, Technology, Compliance) and external stakeholders (banks, partners) to ensure timely resolutionComplete investigations within defined SLAs and maintain high accuracy standardsMaintain detailed records of investigations, resolutions, and audit trailsSupport reconciliation activities to ensure consistency across payment systems and recordsEscalate critical issues and potential risks promptly to relevant stakeholdersEnsure compliance with regulatory requirements, internal policies, and AML/CFT guidelinesContribute to process improvement initiatives to enhance operational efficiency and controlQualifications & RequirementsBachelor’s degree in finance, Business, or a related discipline3–6 years of experience in banking operations, payments, or settlement investigationsStrong understanding of payment flows, reconciliation, and settlement processesFamiliarity with payment systems such as SWIFT, MEPS+, or similar platformsKnowledge of AML/CFT regulations and financial compliance standardsExcellent analytical and problem-solving skills with strong attention to detailAbility to manage multiple tasks and meet tight deadlinesProficiency in Microsoft Excel (including formulas and pivot tables)Strong communication skills with the ability to work effectively across teamsTo Apply:Interested applicants please send your resume in MS Words format to [email protected] and attention to Pooja (R1551322)Short listed candidates will be notifiedwww.ambition.com.sgEA Registration Number: R1551322Data provided is for recruitment purposes onlyBusiness Registration Number: 200611680D. License Number: 10C5117