1 Year Operations Support (Up to $6,000) #NJN

Contractor, IT Infrastructure (1 Year)PromenadeMonday – Friday 9am – 6pmUp to S6000 + 1 month discretionary completion bonusWe are looking for a Contractor, IT Infrastructure with hands-on experience or strong interest in server, network, and cloud infrastructure to support the day-to-day operation, maintenance, and troubleshooting of IT systems.RESPONSIBILITIES• Provide day-to-day operational and technical support for server, network, Wi-Fi, and end-user infrastructure in local offices and field locations.• Provide basic desktop/end-user support (e.g., laptops, workstations, printers, standard applications) when needed, in coordination with the Service Desk.•Perform basic administration, monitoring, troubleshooting, and maintenance of physical/virtual servers and network/Wi-Fi devices.• Respond to infrastructure incidents and service requests, ensuring timely resolution or escalation according to defined procedures.Carry out routine preventive maintenance and infrastructure health checks.• Maintain accurate documentation of infrastructure configurations, changes, incidents, and troubleshooting activities.• Support server hardware troubleshooting, including monitoring, basic diagnostics, and replacement of components such as HDD/SSD, RAM, and power supplies.• Assist in managing and supporting virtualization platforms (e.g., VMware, Citrix, VDI) under guidance from senior engineers.• Perform basic server health checks and monitor system performance, availability, and capacity, escalating issues when needed.• Assist in configuring, monitoring, and troubleshooting network devices (e.g., Cisco switches, Wi-Fi access points) and basic network connectivity issues.• Troubleshoot issues related to LAN, TCP/IP, DNS, DHCP, VLANs, and network connectivity at a basic level.• Support local network refreshes and small infrastructure changes under established standards and procedures• Support local storage environments (e.g., Nutanix, NAS) for basic administration, file restoration, and routine checks under supervision.• Assist in supporting services such as Active Directory, DNS, DHCP, and file/print services.• Help with modernization of local file storage into cloud solutions (e.g., SharePoint, OneDrive) and support cloud storage usage for business teams.• Gain exposure to cloud platforms (e.g., AWS, Azure) and assist in routine operational tasks as assigned.• Assist global and regional engineers with infrastructure projects, upgrades, migrations, technology refresh activities, and business continuity / disaster recovery exercises.• Partner with the Global Service Desk and central support groups to provide seamless user support.• Participate in corporate technical knowledge sharing and follow-the-sun support activities where appropriate.• Support innovation and continuous digital transformation initiatives, including early-stage work with automation or GenAI tools for infrastructure operations.• Follow established IT security, change management, incident management, and operational procedures.• Ensure systems and processes are compliant with IT policies and standardREQUIREMENTS• Diploma or Degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.• Minimum 1–3 years of hands-on experience in IT infrastructure, server, or network support (including internships or equivalent practical experience).• Basic experience supporting Windows servers and/or Linux servers in an enterprise environment.• Basic understanding of TCP/IP networking fundamentals, including VLAN, DNS, DHCP, LAN/WAN and subnetting.• Exposure to or basic experience with virtualization technologies such as VMware, Citrix or VDI.• Experience with server hardware troubleshooting and replacement of components (HDD/SSD, RAM, power supplies, etc.).• Familiarity with infrastructure monitoring and documentation, ticketing systems and incident and change management.• Basic knowledge of backup, storage, data centre / server room operations and DR concepts• Exposure to cloud platforms and cloud storage solutionsJessica Nguyen Huynh Thanh TrucCEI Reg. R23113787EA License No. 99C4599We regret that only shortlisted candidates will be notified.