Insurance Specialist

This is a 3-month contract role under Optimum Solutions.This role supports our client, a leading Southeast Asian superapp that offers a wide range of services, including mobility, food delivery, and digital payments.Work Schedule: Monday - Friday, 10:00 AM - 7:00 PM. (inclusive of a 1-hour lunch break)Key Responsibilities:• Conduct proactive telemarketing calls to drive new sales conversion and policy renewals.• Handle and resolve customer enquiries and service requests relating to motor insurance, including renewals, endorsements, and other policy servicing matters.• Conduct customer surveys and gather feedback via calls and emails, delivering clear, accurate, and professional support.• Support Go-To-Market (GTM) activities, including Driver (Dax) events and related outreach initiatives.• Refer cases to insurers or underwriters where underwriting review, exception handling, or further assessment is required.• Coordinate with insurance partners, underwriters, and internal stakeholders to resolve policy, servicing, and operational issues.• Support documentation, data checks, and administrative processes to ensure records are complete, accurate, and compliant.• Assist with claims handling, including accident registration, payment requisitions, and recovery tracking.• Identify recurring operational issues or customer pain points and recommend improvements to processes, templates, and workflows.Qualifications:• Experience in the Singapore motor insurance industry, preferably in policy servicing, customer service, account servicing, brokerage, insurer operations, or agency support.• Certificate in General Insurance (CGI), Singapore College of Insurance (SCI)qualification, or an equivalent qualification relevant to general insurance advisory or servicing work in Singapore.• Good understanding of motor insurance products, policy documentation, underwriting referral processes, renewals, endorsements, and customer servicing workflows.• Strong written and verbal communication skills, with confidence handling customer calls and emails.• Ability to work with insurers, underwriters, customers, and internal stakeholders to resolve issues effectively.• Strong attention to detail and ability to manage documentation, follow-ups, and operational tasks accurately.• Comfortable using Microsoft Excel, Google Workspace, CRM tools, or insurance servicing systems.Good to Have:• Experience working with motor insurers, brokers, agencies, or digital insurance platforms.• Familiarity with Singapore motor insurance claims processes.• Experience supporting process improvement, customer journey enhancements, or operational reporting.