AI-Operation Manager

Company OverviewVGC TECHNOLOGY PTE. LTD. specializes in IT outsourcing managed services as a Microsoft Solutions Partner in Cloud Platform. We focus on Microsoft M365, Azure, Cybersecurity solutions, and are an IMDA preapproved vendor for Cybersecurity, Firewall, and GENAI, supported by a skilled Helpdesk Engineers team.Job SummaryVGC Technology seeks an experienced AI Operations Manager to lead technical operations, project delivery, and AI transformation initiatives, driving innovation and service excellence in a dynamic managed services environment.ResponsibilitiesLead and manage technical operations and project delivery teams to ensure timely and quality service deliveryDrive AI adoption, automation, and process improvements to enhance organizational efficiency and innovationOversee implementation of Microsoft 365, Azure, Security, Copilot, and AI solutions to meet client requirementsEnsure service excellence by monitoring SLA compliance and maintaining high customer satisfaction levelsCoach and develop engineers and consultants to build a high-performing, skilled teamSupport customer engagements by resolving technical escalations and conducting service reviews to improve outcomesRequired competencies and certificationsDemonstrated 5+ years of experience in IT operations, managed services, cloud computing, or cybersecurityStrong knowledge and hands-on experience with Microsoft 365, Azure, Microsoft Security, and Copilot technologiesProven leadership skills with experience managing teams and delivering projects successfullyExcellent communication, teamwork, and problem-solving skills to collaborate effectively and resolve issuesPassion for innovation and continuous learning in AI technologies and related fieldsPreferred competencies and qualificationsMicrosoft certifications related to cloud, security, or AI solutions are advantageousOther InformationWhy Join VGC? ✅ Microsoft Solutions Partner ✅ Work with the latest AI & Copilot technologies ✅ Certification & training support ✅ Career growth opportunities ✅ Dynamic and collaborative environmentApply now and help shape VGC's journey towards becoming a leading AI-Powered Managed Services Provider.