IT Manager (AWS/ Onsite/ Orchard)

Job SummaryIT Manager is responsible for leading the hotel's Information Technology function by ensuring stability, security and continuous improvement of technology infrastructure, enterprise systems and business applications. The role develops and executes the hotel's technology strategy, digital transformation initiatives, and cybersecurity framework to support operational excellence and business growth. The position partners closely with business stakeholders to deliver reliable technology solutions while providing timely and accurate information, technology insights and data-driven recommendations that support informed decision-making and improve operational performance.Areas of FocusThis role focuses on information technology strategy, digital transformation, infrastructure management, enterprise applications, cybersecurity, disaster recovery, technology governance, vendor management, project delivery, and business enablement. The position ensures technology investments support operational excellence, guest experience, regulatory compliance, and long-term business objectives.Strategic Responsibilities / Duties1.   Lead and manage the daily operations of the Information Technology department to ensure stable, secure, and efficient technology services.2.   Develop and execute the hotel's technology roadmap, innovation strategy, and digital transformation initiatives aligned with business objectives.3.   Deploy, maintain, and continuously improve the hotel's information technology infrastructure, network architecture, cloud services and enterprise systems.4.   Identify, evaluate, and recommend emerging technologies that improve guest experience, operational efficiency, cybersecurity, sustainability, and business performance.5.   Manage and support all business-critical information technology applications, ensuring maximum system availability, performance, and reliability.6.   Supervise, coach, and develop Information Technology team members while providing technical guidance and operational leadership.7.   Provide Level 2 technical support for complex infrastructure, application, network, and system issues where required.8.   Monitor and maintain servers, storage, network devices, wireless infrastructure, backup solutions, cloud platforms, and associated technology services.9.   Administer user accounts, identity management, permissions, and access controls in accordance with company security policies.10.Establish and maintain information technology standards, documentation, architecture, and operational procedures across the hotel.11.Analyse recurring technology issues, identify root causes, and coordinate corrective actions with vendors and service providers.12.Partner with business stakeholders to deliver technology solutions that improve operational efficiency, guest experience, and business performance.13.Lead information technology projects including infrastructure upgrades, enterprise system implementations, cloud migrations, automation initiatives, and digital transformation programmes.14.Evaluate opportunities to implement automation, artificial intelligence, analytics, and intelligent business applications that improve productivity and decision-making.15.Develop, review, and maintain information technology policies, standard operating procedures, configuration standards, and technology governance frameworks.16.Ensure compliance with cybersecurity standards, Payment Card Industry Data Security Standard requirements, company policies and applicable regulatory requirements.17.Develop, maintain, and regularly test disaster recovery and business continuity plans to ensure business resilience.18.Manage cybersecurity technologies including firewalls, endpoint protection, antivirus solutions, intrusion detection systems, and security monitoring platforms.19.Coordinate internal and external audits, ensuring timely closure of information technology audit findings and compliance gaps.20.Manage information technology vendors, maintenance contracts, service level agreements, budgets, and technology procurement to ensure quality service delivery and value for investment.21.Develop technology dashboards and management reports that provide timely operational insights, system performance metrics, cybersecurity updates, and project progress to support business decision-making.22.Perform other duties as assigned by the direct reporting manager.Key Skills and Requirements1.   Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or a related discipline.2.   Minimum 5 years of information technology experience, including at least 2–3 years in a supervisory or managerial capacity.3.   Strong knowledge of enterprise infrastructure, networking, cloud technologies, cybersecurity, virtualization, servers, storage, and enterprise business applications.4.   Hands-on experience with hospitality systems including Property Management Systems, Point of Sale systems, network infrastructure and enterprise applications is mandatory.5.   Strong understanding of software architecture, system integration, application programming interfaces, databases, scripting, automation, software development lifecycle, and solution design.6.   Strong understanding of artificial intelligence, machine learning, generative artificial intelligence, automation, analytics, and intelligent business applications, with the ability to identify practical use cases within hotel operations.7.   Experience with artificial intelligence productivity tools, business intelligence platforms, robotic process automation, dashboards, intelligent document processing, or data analytics solutions is highly advantageous.8.   Experience leading information technology projects, vendor management, cybersecurity initiatives, and digital transformation programmes.9.   Strong understanding of cybersecurity frameworks, disaster recovery planning, backup strategies, and Payment Card Industry Data Security Standard compliance.10.Professional certifications such as ITIL, Project Management Professional, PRINCE2, Certified Information Systems Security Professional, Certified Information Security Manager, Certified Information Systems Auditor, Microsoft, Cisco, Aruba, Fortinet, cloud, software development, data analytics, or artificial intelligence-related certifications are advantageous.11.Excellent analytical, problem-solving, leadership, stakeholder management, and communication skills.12.Ability to lead a technical team while remaining hands-on in supporting a fast-paced, 24-hour hotel operation.