Administrative Associate (Remote)

About the RoleAs a Administrative Associate, you’ll turn raw data (user feedback, app store reviews, and usage reports) into clear insights and practical recommendations. You’ll spot patterns in what users love and struggle with, research what the best products in the industry are doing, and help our clients improve their websites, web apps, and mobile apps.No prior experience is required. If you’re curious, analytical, and good at making sense of messy information, we’ll train you on the tools, frameworks, and methods.Key ResponsibilitiesCollect and organize data from user feedback, surveys, support tickets, app store reviews, and app usage reportsClean, categorize, and tag qualitative feedback to surface recurring themesAnalyze usage and engagement data to identify trends, drop-offs, and patternsBuild clear reports and dashboards using spreadsheets and visualization toolsResearch industry-wide best practices, competitor products, and UX/UI standardsTranslate findings into specific, prioritized recommendations for clients’ websites, web apps, and mobile appsPresent insights to the team and, with training, to clientsMaintain a knowledge base of research findings, benchmarks, and best practicesTrack whether past recommendations improved key metrics (e.g., ratings, retention, conversion)Handle light administrative tasks that support the above, such as scheduling research sessions and organizing project filesWhat We’re Looking ForRequiredStrong written and spoken English; you can explain findings clearly and conciselyAnalytical mindset and comfort working with numbers and text-based dataStrong attention to detail and a habit of checking your workBasic proficiency with spreadsheets (Excel or Google Sheets)Curiosity about websites, apps, and how people use themAbility to work independently, manage your time, and meet deadlinesReliable internet connection and a quiet workspaceLegally able to work in Singapore (Singapore Citizen or PR only)Nice to Have (not required)Degree or coursework in a related field (e.g., business, psychology, data, communications, design, IT)Experience in research, data analysis, customer support, marketing, or product rolesFamiliarity with tools such as Google Analytics, Mixpanel, Firebase, Looker Studio, Tableau, Power BI, Airtable, or NotionBasic knowledge of SQL, Python, or AI-assisted analysis toolsUnderstanding of UX principles, app store dynamics, or product metricsExperience working remotelySkills and QualitiesAnalytical: you look beyond the surface and ask “why is this happening?”Curious: you enjoy digging into how products work and why users behave as they doClear communicator: you can turn complex data into simple, actionable pointsStructured: you organize messy information into something others can useDependable: you follow through and flag issues earlyDiscreet: you handle client and user data with careTraining and SupportPaid onboarding/probation of 3 months covering our tools, research methods, and reporting standardsTraining in qualitative analysis, basic data analytics, UX fundamentals, and report writingA dedicated mentor or manager for your first 90 daysReport templates, SOPs, and example projects to learn fromGrowth paths into UX Researcher, Product Analyst, Data Analyst, Product Manager, or Client Insights LeadCompensation and BenefitsSalary: SGD 3,500 to 4,500 per month, before CPF (final offer based on skills and fit)Connectivity Allowance: SGD 50 per monthHome Office Allowance: SGD 500 per yearSelf-Improvement Allowance: SGD 500 per year, for courses, books, or certificationsMonthly Care Pack: A monthly wellness and snack box delivered to your door100% remote work14 days Annual Leave + 14 days Medical Leave + 60 days hospitalization leaveSupportive, collaborative team culture with a clear growth pathWe welcome applicants of all backgrounds and do not discriminate on the basis of race, gender, age, religion, disability, or any other protected characteristic.