[Fintech] Payment Operations Officer - up $3900 (6mths convertible)

Contract period: 6 months to perm (Highly convertible!)Mon - Fri, office hoursJob DescriptionMerchant ServicingOversee end-to-end merchant onboarding processes, including account evaluation, KYC documentation, agreement execution, regular meetings, and technical system integration.Provide ongoing account servicing post-boarding, addressing merchant inquiries and resolving ad hoc and recurring operational issues.Conduct periodic account reviews to ensure compliance, operational efficiency and sustained business performance.Payment & Remittance OperationsExecute and monitor cross-border payment and remittance transactions across multiple currencies, ensuring accuracy and timely settlement.Support the buildout and daily operations of the company's cross-border remittance platform, drawing on prior experience with remittance workflows and correspondent banking relationships.Investigate and resolve transaction discrepancies, STP breaks, and settlement exceptions in coordination with internal teams and banking partners while minimising disruptions to operations.Project ManagementContribute to the design and implementation of operational workflows for the remittance platform, identifying gaps and recommending process improvements.Collaborate with project management team and cross-functional departments to support and deliver operational initiatives, system enhancements and new product implementation.DocumentationPrepare and maintain accurate records, reconciliation reports, and operational documentation related to merchant and remittance activities.Develop, review and maintain Standard Operating Procedures (SOPs) for all relevant operational processes.General ResponsibilitiesKeep abreast of industry trends, regulatory changes, and emerging payment technologies.Undertake other administrative and operational duties as required to support business functions.RequirementsPrior experience in the payments, remittance, fintech, banking, or money services industry is preferred.Hands-on experience in cross-border payment processing, remittance operations, FX operations, or multi-currency settlement is strongly preferred.Ability to manage multiple priorities while maintaining accuracy under tight deadlines.Proactive and self-motivated, with a demonstrated ability to take initiative and resolve issues independently with minimal supervision.High level of attention to detail and a strong commitment to accuracy and quality.Flexible and adaptable to changing priorities and new challenges.Strong interpersonal skills with a customer-focused mindset.Able to work independently while also collaborating effectively across cross-functional teams.Excellent communication skills, both written and verbal, with strong analytical and problem-solving capabilities.Proficient in Microsoft Office software, such as Excel, Words, PowerPoint and Outlook.Familiarity with payment platforms, APIs, or system integration is an advantage.Bysending us your personal data and curriculum vitae (CV), you are deemed toconsent to PERSOL Singapore Pte Ltd("PERSOL")and its local and overseas subsidiaries and affiliates to collect, use anddisclose your personal data to prospective employers/companies based in anycountry for purposes of evaluating suitability for employment, conducting reference checks, administeringemployment related services, complying with Government’s health advisories andsuch other purposes stated in our Privacy Policy. We may useartificial intelligence ("AI") and machine learning technologies tosupport our recruitment and placement services, including screening resumes,assessing qualifications and experience, and identifying skills and jobmatches. Where permitted by applicable law, we may also use such personal datato develop, train, test, improve and/or fine-tune AI and machine learningtechnologies that support our recruitment and business operations. For moreinformation on how we collect, use, disclose and protect your personal data,please refer to our Privacy Policy: https://www.persolsingapore.com/policies.If you wish to withdraw your consent, including consent relating to the use ofyour personal data for AI-enabled recruitment activities and AI developmentactivities, please email us at [email protected] Singapore PteLtd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1770602 (Teng Min Yee)