Business Development Director (AI Solutions & Digital Transformation) [CCP for ICT Professionals]

Job PurposeThe Business Development Director (AI Solutions & Digital Transformation) is responsible for driving strategic business growth, market expansion, and commercialisation of the company's proprietary and subscription-based ICT solutions, including AI-powered customer engagement platforms, AI Chatbot solutions, E-Commerce software solutions, and the RevSales Software-as-a-Service (SaaS) platform.The role will lead the development and execution of go-to-market strategies, identify new market opportunities, establish strategic technology partnerships, and drive customer adoption of the company's ICT products and recurring SaaS offerings.The role focuses on expanding the company's software subscription business by promoting the adoption of AI-enabled customer engagement, marketing automation, conversational AI, CRM, and digital commerce solutions across multiple industry sectors. Working closely with various stakeholders, this role will bridge business requirements with technology solutions to deliver measurable business outcomes and accelerate recurring software revenue growth.Key Responsibilities1. Lead Strategic Business Development and ICT Product Commercialisation• Develop and execute growth strategies to expand the company's portfolio of proprietary and subscription-based ICT products, including AI Chatbot solutions, E-Commerce software solutions, and the RevSales SaaS platform.• Drive market adoption and revenue growth of the company's AI-powered customer engagement, marketing automation, CRM, conversational AI, and digital commerce solutions.• Identify new customer segments and industry opportunities for the deployment of the company's software solutions and recurring subscription services.• Conduct market intelligence research to identify technology trends, customer needs, competitor activities, and new growth opportunities.• Develop business cases, commercialisation strategies, and product positioning plans for new ICT products and software offerings.• Establish sales strategies and channel partnerships to increase customer acquisition and recurring subscription revenue.2. Conduct Business Needs Analysis and ICT Solution Advisory• Engage clients to understand business challenges, operational requirements, and digital transformation objectives.• Conduct solution discovery workshops and stakeholder engagement sessions to identify opportunities to deploy the company's AI Chatbot, E-Commerce, RevSales, and other digital solutions.• Analyse customer requirements and recommend appropriate ICT products and SaaS solutions to improve customer engagement, sales productivity, marketing effectiveness, and operational efficiency.• Develop solution proposals and value propositions centred on the company's proprietary software products and subscription-based technology offerings.• Advise clients on software implementation strategies, technology adoption roadmaps, and expected business outcomes arising from the deployment of the company's ICT solutions.• Gather market feedback and customer requirements to support the continuous enhancement and commercialisation of the RevSales platform and future software modules.3. Drive ICT Product Go-To-Market Strategies and SaaS Revenue Growth• Develop and execute go-to-market strategies for AI Chatbot solutions, E-Commerce platforms, and the RevSales SaaS platform.• Develop product packaging, pricing models, subscription plans, and market differentiation strategies for the company's ICT products.• Support the launch, promotion, and commercialisation of new software products and digital services.• Monitor software adoption, customer usage patterns, subscription renewals, and customer feedback to refine product strategies and improve recurring revenue performance.• Drive customer acquisition, software subscription renewals, upselling, and cross-selling opportunities across the company's ICT product portfolio.4. Develop Strategic Technology Partnerships• Identify and establish relationships with technology principals, software vendors, cloud service providers, and strategic ecosystem partners.• Evaluate partnership opportunities that strengthen the company's software and digital solutions portfolio.• Develop joint business plans, co-marketing initiatives, and channel development programmes with technology partners.• Establish strategic alliances to enhance market reach and improve the adoption of the company's ICT products and SaaS offerings.• Monitor emerging technologies and ecosystem developments relevant to business growth.5. Drive Customer Success and Subscription Growth• Develop customer engagement strategies that maximise software adoption, customer satisfaction, and long-term retention.• Collaborate with relevant teams to monitor customer outcomes and identify opportunities for product expansion.• Analyse customer business objectives and recommend additional ICT products and software modules that support business growth.• Support contract renewals, account expansion, upselling, and cross-selling opportunities.• Develop frameworks to improve customer lifetime value, recurring subscription revenue, and long-term business relationships.6. Implement Data-Driven Sales and Performance Management• Utilise CRM systems, sales intelligence platforms, and digital analytics tools to monitor business performance.• Analyse sales pipeline data, customer acquisition trends, software subscription performance, conversion rates, and revenue forecasts.• Develop performance dashboards and management reports to support strategic decision-making.• Monitor key SaaS metrics, including customer acquisition cost, churn rates, monthly recurring revenue, annual recurring revenue, and customer lifetime value.• Identify areas for process improvement through the application of sales analytics and business intelligence.• Implement best practices in digital sales management and customer relationship management.7. Lead Organisational Capability Development• Mentor and develop business development personnel in consultative selling, software solution positioning, and customer success methodologies.• Promote continuous learning in emerging technologies, AI applications, SaaS business models, and digital transformation trends.• Collaborate with cross-functional teams to strengthen organisational capabilities in technology commercialisation and customer engagement.• Build organisational competencies in AI solution sales, SaaS subscription management, and technology-enabled business development.