Service Operations & PMO Manager (Telecommunications)

Job Description – Service Operations & PMO Manager (Telecommunications)Company: Affluent Software Innovations Pte LtdLocation: SingaporeEmployment Type: Full-TimeAbout the RoleAffluent Software Innovations Pte Ltd is looking for an experienced Service Operations & PMO Manager to lead PMO governance, service delivery, business intelligence, and enterprise transformation initiatives forlarge-scale Telecommunications and Technology projects. The ideal candidate should possess extensive experience in OSS/BSS programs, project governance, executive reporting, business analytics, and cross-functional stakeholder management.This role requires strong technical expertise combined with excellent leadership, financial governance, and strategic planning capabilities.KeyResponsibilitiesPMO& Service OperationsLead PMO governance across multiple customer engagements.Establish project governance, reporting frameworks, and delivery standards.Monitor project schedules, budgets, risks, issues, and resource utilization.Drive service delivery excellence and operational performance improvements.Manage project financials, forecasting, revenue tracking, and profitability.Develop executive dashboards and governance reports.Conduct project health checks and risk assessments.Support customer escalations and service improvement initiatives.BusinessIntelligence & AnalyticsDesign and develop Power BI dashboards and executive scorecards.Build automated ETL pipelines using Power Query and SQL.Develop KPI dashboards for financial and operational reporting.Perform forecasting, variance analysis, and trend analysis.Automate reporting processes to improve operational efficiency.Translate complex business requirements into analytical solutions.Project& Program ManagementLead end-to-end technology transformation programs.Manage enterprise software implementation and migration projects.Drive Agile and Waterfall project delivery methodologies.Coordinate cross-functional teams across multiple geographies.Manage vendor relationships and third-party stakeholders.Ensure successful project execution within scope, budget, and timeline.OSS/BSS& Telecom TransformationDeliver OSS/BSS implementation and modernization projects.Lead legacy system migration initiatives.Support Work Order Management, Billing, and Trouble Ticketing solutions.Manage Systems Integration and User Acceptance Testing.Coordinate solution deployment and production support.Infrastructure& Network ProjectsSupport enterprise network modernization initiatives.Work with Cisco networking technologies.Participate in architecture reviews and technical solution planning.Coordinate infrastructure migration activities.StakeholderManagementEngage with executive leadership and customers.Present project status, risks, and financial updates.Collaborate with Finance, Sales, Delivery, and Operations teams.Drive customer satisfaction and business growth.RequiredSkillsProjectManagementPMO GovernanceProject Portfolio ManagementService Delivery ManagementAgile & ScrumWaterfall MethodologyRisk ManagementFinancial ForecastingResource PlanningChange ManagementBusinessIntelligenceMicrosoft Power BIPower QueryDAXDAX StudioSQLAdvanced ExcelPython (Reporting & Analytics)TelecommunicationsOSS/BSSBilling SystemsTrouble TicketingWork Order ManagementSystems IntegrationTelecom OperationsNetworkTechnologiesCisco Routing & SwitchingMPLSBGPOSPFIPv6DNSTraffic EngineeringEnterpriseMonitoringIBM Tivoli NetcoolNetcool OmnibusNetcool ImpactNetcool WebtopNetcool ProvisoCloudTechnologiesMicrosoft AzureAWSCloud MigrationCloud InfrastructurePreferredQualificationsBachelor's Degree in Computer Engineering, Information Technology, Computer Science, or related field.PMP Certification (Preferred)Certified Scrum Master (Preferred)Microsoft Azure Certification (Preferred)AWS Certification (Preferred)CCNA or equivalent networking certification is an advantage.ExperienceRequired15–20+ years of overall IT experience.Minimum 8 years in Project Management/PMO leadership.Strong experience in Telecommunications, OSS/BSS, or Network Transformation projects.Experience managing APAC or global delivery teams.Proven experience delivering enterprise transformation programs.Preferred Industry ExperienceTelecommunicationsNetwork InfrastructureSystem IntegrationManaged ServicesEnterprise TechnologyCloud TransformationKeyCompetenciesLeadership & Team ManagementExecutive CommunicationStrategic PlanningCustomer Relationship ManagementFinancial & Commercial AcumenProblem SolvingAnalytical ThinkingStakeholder ManagementDelivery ExcellenceContinuous Improvement