#SGunited Jobs Senior Manager, AI (Networks)

Job SummaryLead AI-driven transformation of network operations by identifying automation opportunities, managing AI use cases end-to-end, and driving cross-functional collaboration to optimize workflows and realize measurable financial and operational benefits.ResponsibilitiesLead AI-driven redesign of network operational processes across mobile, broadband, and TV domains to enhance efficiency and service qualityIdentify automation and optimization opportunities within operations, assurance, and service management workflows to improve productivityManage end-to-end AI use cases from problem definition and current-state analysis through deployment and operational handover to ensure successful implementationTranslate operational challenges into structured AI and automation requirements in collaboration with engineering and platform teams to deliver targeted solutionsDrive cross-functional collaboration among networks operations, planning, deployment, and optimization teams to align objectives and executionImplement structured tracking of financial and operational benefits, including cost savings and productivity gains, to measure impactMonitor adoption, usage, and operational KPIs to ensure sustained value realization from AI and automation initiativesEnsure solutions comply with Networks–AIDA architecture standards, data governance, and AI compliance policies for consistency and securityEvaluate build-versus-buy options and assess vendors for AI and automation solutions to support strategic decision-makingSupport the roadmap towards Autonomous Network Level 4 by advancing closed-loop automation capabilitiesRequired competencies and certificationsBachelor’s degree in Engineering, Computer Science, Information Systems, or related discipline5–10 years of experience in telecommunications, network operations, technology, or digital transformation rolesProven track record delivering AI, automation, or analytics initiatives in operational environmentsExperience managing cross-functional projects involving business, engineering, and vendor teamsPreferred competencies and qualificationsFamiliarity with telecom domains such as mobile, broadband, TV, OSS/BSS, or service operationsStrong understanding of telecom network operations including assurance, provisioning, field operations, and optimizationKnowledge of AI, machine learning, or advanced analytics applications in operationsUnderstanding of automation frameworks, workflow orchestration, and closed-loop automation conceptsKnowledge of data architecture, cloud platforms, and system integrationExperience evaluating build-versus-buy decisions and working with vendors