Regional Key Account Manager (Logistics/ East)

Mon–Fri: 9:00am – 6:00pmLocation: Changi NorthPermanent: VB + 15 ALJob PurposeLead and grow strategic global/regional accounts across freight forwarding and contract logistics by driving retention, share-of-wallet growth, and multi-country solution coordination.Key ResponsibilitiesOwn global key accounts as the main contact; drive governance, communication, and performance management.Develop and execute global account plans focused on growth, innovation, and retention.Identify and pursue cross-sell opportunities across air/ocean freight, warehousing, and value-added services.Lead QBRs/account reviews and strategic alignment with customers and internal stakeholders.Build multi-level customer relationships; manage escalations and service recovery.Drive profitability via pricing governance, cost control, and yield optimization; manage budgets/forecasts/pipeline (Salesforce).Coordinate with regional/country operations on implementations, SOPs, SLAs/KPIs, and smooth handovers.Monitor/report account performance and ensure compliance with company policies, DOA, and contractual obligations, champion continuous improvement and sustainability initiatives.Job RequirementsDegree in Marketing, Logistics, Supply Chain Management, or a related discipline.10–12 years’ experience in the freight forwarding industry, including at least 3–5 years in global accounts management.Strong commercial acumen with a proven track record in growing key accounts and managing industry verticals.Excellent stakeholder management, negotiation, and communication skills.*Only shortlisted candidates would be notified*MTC Consulting Pte Ltd | 15C7752EA. Registration No.: R22111807 | Yap Teng Hui