IT Manager (Infrastructure, Cybersecurity, Programming) JAC
Oaktree Consulting · Singapore
KEY RESPONSIBILITIES1. IT Operations &Application Management· Lead and manage the overall operations of the IT Department.· Implement, support, maintain, and enhance enterprise applications, including but not limited to SAP, CRM System, Corporate Websites, Spikerz and other business applications.· Ensure critical business systems remain available, stable, and secure.· Monitor application interfaces and data synchronization between systems, ensuring timely and accurate data updates.· Perform monthly SPSI data downloads and system closing activities.· Troubleshoot application issues and provide first-level support; escalate unresolved issues to HQ IT teams or vendors when necessary.· Manage software licensing, user access controls, and application role administration.2. Programming & System Development· Develop, maintain, and enhance software solutions, scripts, integrations, and automation tools to improve business processes and operational efficiency.· Support system integrations between SAP and other enterprise applications.· Design and develop reports, dashboards, data extraction tools, and workflow automations.· Collaborate with vendors and business users on application customization, enhancement requests, and change implementations.· Participate in software testing, deployment, and version upgrades.· Evaluate emerging technologies and recommend innovative digital solutions to support business objectives.3. Infrastructure, Network & Security Management· Oversee company LAN/WAN infrastructure, network performance, and connectivity.· Support HQ and regional teams in managing Global Network Services, Voice and Data Communications, VPN and Remote Access Solutions, Leased Lines and Internet Connectivity and etc.· Manage IT infrastructure projects including office relocation, renovation, network cabling, and connectivity setup.· Administer and support Servers and backup systems, Email systems (Microsoft 365), Anti-virus and endpoint protection, User accounts and access management, Global IDs and VPN accounts· Ensure IT assets, hardware, software, and licenses are properly managed and controlled.4. Cybersecurity, Risk & Compliance· Promote secure and responsible use of information assets across the organization.· Develop, implement, and maintain IT Security Policies, Information Security Policies, IT Procedures and Guidelines, License Compliance Controls· Manage IT risk initiatives, including Door Access Systems, Website Security, Social Media Administration Tools, Endpoint Security, Backup and Recovery Processes· Ensure compliance with internal audit requirements, HQ security guidelines, and corporate governance standards.· Coordinate security assessments, vulnerability remediation, and risk mitigation activities.5. Project Management& Continuous Improvement· Plan, manage, and deliver IT projects from initiation through implementation.· Work closely with business users, vendors, and HQ IT teams on System upgrades, new application deployments, Change Requests (CR), Process improvements, Infrastructure projects and etc.· Evaluate, recommend, and implement hardware, software, subscriptions, and technology solutions.· Prepare project proposals, business cases, budgets, and implementation plans.· Drive continuous improvement initiatives and digital transformation projects.6. Vendor & Stakeholder Management· Serve as the primary liaison between local users, HQ IT teams, and external vendors.· Coordinate hardware maintenance, software support agreements, and managed service providers.· Manage vendor performance, contracts, renewals, quotations, and service delivery.· Support contractor offices and warehouse operations with internet connectivity, SAP remote access, and network services.7. Budget & Asset Management· Prepare and manage annual IT budgets.· Monitor IT expenditures and ensure cost-effective utilization of resources.· Coordinate with Finance teams on budgeting, forecasting, and procurement activities.· Manage IT inventory, software subscriptions, and asset lifecycle planning.8. User Support &Shared Services· Provide IT shared services and technical support to internal users.· Act as backup IT Administrator when required.· Lead helpdesk activities and ensure timely resolution of user issues.· Conduct user training and promote technology adoption across the organization.REQUIREMENTS· Bachelor's Degree in Information Technology, Computer Science, Information Systems, Software Engineering, or related discipline.· Minimum 5 - 8years of IT management experience.· Proven experience managing infrastructure, cybersecurity, vendors, and IT projects.· Experience supporting enterprise applications and business intelligence systems.· Sound knowledge of SAP, Microsoft 365 Administration, Windows Server and Network Administration, Cybersecurity and IT Governance, Database Management and Reporting Tools, Cloud Services and Remote Connectivity.· Programming or scripting experience in one or more – SQL; Python; JavaScript; PowerShell; VB.NET/C#; and API Integration Technologies.· Experience in system integration, workflow automation, and business process optimization.· Strong leadership and stakeholder management capabilities.· Excellent analytical and problem-solving skills.· Effective communication and project management skills.· Ability to work independently while collaborating with regional and global teams.· Strong customer-service orientation and commitment to operational excellence.Pleasesubmit resumes to [email protected] with the following details in MSWord format:· Position applying for· Current remuneration· Expected remuneration· Notice periodJason Chow Yew FaiEA License No : 06C4642EA Reg No : R25158800We regret that only shortlisted candidates will be notified.