Account Manager (Area Manager)

This is a 12-months contract role under Optimum Solutions. Work Schedule: Monday to Friday 10am to 7pmAbout Us:A leading superapp in Southeast Asia, providing a wide range of services including mobility, food delivery, and digital payments. We're driven by our mission to create economic empowerment for everyone in the region. Our success is built on strong relationships with our partners, and we're looking for passionate individuals to join us in our mission.The Opportunity: Be the "Friend on the Ground"Be the face of our long-tail, unmanaged merchants. As an Account/Area Manager you’ll build trust, solve operational problems on-site, and help merchants adopt tools to grow revenue. You’ll translate merchant feedback into product and operational improvements while driving area-level performance.Roles & Responsibilities:• Own face-to-face engagement with merchant partners across your designated area. Conduct regular visits, build meaningful relationships, and offer on-the-ground support.• Execute the Area Manager playbook. Plan visits to understand Merchant’s business, craft key discussion points, and ensure high-quality interactions.• Resolve merchant issues quickly or escalate appropriately. Coordinate with Product, Support, and Ops teams to rectify issues and close gaps to avoid similar issues.• Train and enable merchants on tools (Merchant App, Self-serve Marketing features, Insights portal) to improve adoption and business outcomes for our Merchants.• Be the voice of our merchants. Collect and communicate merchant feedback to internal teams; document effective engagement tactics and share best practices.• Become the go-to expert on your area's merchant landscape, competitive environment, and local market nuances to identify growth opportunities.• Track area OKRs: Engagement, Satisfaction Scores, Product Adoption and Retention, and time-to-ResolutionQualifications:• 3+ years in account management, business development, or field sales (F&B or e-commerce experience a plus).• Strong interpersonal and communication skills; proven ability to build trust face-to-face.• Problem solver, proactive, and able to work independently.• Comfortable with data and tracking KPIs to inform actions.• Resilient, empathetic and customer-focused.