Account Manager (Area Manager)

12-months contract role under Optimum Solutions. This role requires working with our client who is a leading superapp in Southeast Asia, providing a wide range of services including mobility, food delivery and digital payments.Work Schedule: Monday to Friday 10amto 7pm (inclusive of a 1-hour lunch break)Roles &Responsibilities• Own face-to-face engagement with merchant partners across your designated area. Conduct regular visits, buildmeaningful relationship sand offer on-the-ground support.• Execute the Area Manager playbook. Plan visits to understand Merchant’s business, craft key discussion points,and ensure high-quality interactions.• Resolve merchant issues quickly or escalate appropriately. Coordinate with Product, Support, and Ops teams torectify issues and close gaps to avoid similar issues.• Train and enable merchants on tools (Merchant App, Self-serve Marketing features, Insights portal) toimprove adoption and business outcomes for our Merchants.• Be the voice of our merchants. Collect and communicate merchant feedback to internal teams;document effective engagement tactics and share best practices.• Become the go-to expert on your area's merchant landscape, competitive environment, and local market nuancesto identify growth opportunities.• Track area OKRs: Engagement, Satisfaction Scores, Product Adoption and Retention, and time-to-ResolutionQualifications:• 3+ years in account management, business development, or field sales (F&B or e-commerce experience a plus).• This role requires the ability to communicate effectively with stakeholders in English and Mandarin, as these are the primary working languages used in daily operations.• Strong interpersonal and communication skills; proven ability to build trust face-to-face.• Problem solver, proactive, and able to work independently.• Comfortable with data and tracking KPIs to inform actions.• Resilient, empathetic and customer focused.Note: We are committed to fair employment practices in line with MOM’s Fair Consideration Framework and the Tripartite Guidelines on Fair Employment Practices. Applicants of all backgrounds are welcome.